Customer Success Advisor

About the role

Safe has built an AI-driven engine that gives the C-Suite a clear, quantified, and real-time view of their security posture. We provide certainty, not just data. As a $170M Series C-funded category leader, we serve 10% of the Fortune 500, including Apple, Netflix, AT&T, Verizon, and Victoria's Secret. We are looking for high-performers to work at the intersection of AI and Cybersecurity.

Our operating system

Safe is a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.

• Extreme Ownership: We don't do "not my job." We hire people who see a gap and own the solution from start to finish.
• The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof — whether it's a line of code or a sales deck, we aim for Tier-1 quality every time.
• Methodology & Rigor: From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.
• Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.
• The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup.

Responsibilities

• Own post-sale success for enterprise customers running SAFE's CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization)
• Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve — and can prove — measurable exposure and business-risk reduction, not just tool adoption
• Act as the 'voice of the customer' inside the company
• Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk
• Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard
• Drive key metrics such as GRR, NRR, and value realization
• Become a SAFE platform expert and help customers become self-sufficient
• Assist in identifying and documenting best practices and ensuring customer environments align with them
• Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments
• Communicate and track customer product enhancements with SAFE Product Management

Qualifications & experience

• Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side
• Demonstrated ability to communicate technical risk to non-technical/executive audiences
• Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption
• Empathy with the customer; strong listening skills
• Strong project management skills — super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, and customer success
• Track record of delivering on customer success metrics
• Confidence in being an advisor to the CXOs of Fortune 500 companies
• Comfort with building, ambiguity, and high-growth chaos in a startup environment
• Travel required — 30%

Benefits & perks

• Meaningful Equity: Every "Safestar" is a shareholder. You aren't just an employee; you are a partner in our success
• Unlimited Leave: We don't believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission
• Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for
• Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition