Customer Success Advisor

About Our Client: The organization operates in the cybersecurity industry, specializing in ransomware and breach containment. Its AI-powered security platform helps organizations identify, contain, and respond to cyber threats across hybrid and multi-cloud environments. Recognized for its leadership in microsegmentation and Zero Trust security, the organization supports critical infrastructure and enterprises in strengthening cyber resilience and maintaining operational continuity. About the Opportunity: The Customer Success Advisor helps customers successfully onboard, adopt, and realize value from the organization’s cybersecurity solutions. This role serves as a trusted advisor to public sector customers, guiding strategic adoption plans, strengthening customer relationships, and supporting retention and expansion opportunities. The position plays a key role in driving customer satisfaction, product adoption, and long-term account growth. Responsibilities: • Develop expertise across IT Security, Operations, Infrastructure, and Application Management to effectively support customer needs.• Collaborate with internal teams to develop strategic customer success roadmaps.• Monitor customer adoption and health indicators and implement strategies to improve product success.• Manage renewal activities by connecting product adoption and demonstrated value to customer retention.• Identify and pursue account expansion opportunities in partnership with Sales.• Build trusted advisor relationships with executive and technical stakeholders.• Conduct quarterly Executive Business Reviews to establish, review, and confirm customer success metrics.• Coordinate customer onboarding activities across cross-functional teams.• Identify product gaps and collaborate with Product teams to address customer needs.• Document customer use cases, outcomes, and value stories to strengthen customer success resources. Requirements: • Minimum 5 years of experience in Customer Success, Technical Account Management, B2B IT sales, or a related client-facing role.• Experience supporting Public Sector, Department of Defense (DoD), SLED, or similar U.S. military or government environments.• Familiarity with government procurement and contracting processes.• Experience in cybersecurity or enterprise SaaS preferred.• Proven ability to build trusted relationships and communicate effectively with executive and technical stakeholders.• Strong verbal, written, and presentation skills.• Experience using CRM and renewal forecasting tools.• Demonstrated ability to lead cross-functional initiatives involving Sales, Product, Engineering, Security, Legal, and other teams.• Experience managing large, complex accounts with extended adoption and implementation cycles.• Strong attention to detail and adaptability in changing environments.• Willingness to travel to customer sites as required. Pay Range and Compensation Package: • The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, qualifications, location, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.