Lead Customer Engineer - Power Electronics & Interconnect Solutions

Requirements

• Educational background: Bachelor's degree in Mechanical Engineering or related technical field.
• Experience: 2-5 years of technical support experience in the connector/interconnect industry (design wins preferred).
• Familiarity with interconnect systems, controllers, ESS/EV charging, or battery/module systems.
• Basic knowledge of industry standards (e.g., UL, EIA, IEC, Telcordia) is a plus.

Technical Skills

• Proficient in 3D modeling (Creo) and Product Data Management (Windchill).
• Skilled in Microsoft Office (Excel, PowerPoint, etc.).

Skills

• Strong verbal/written communication (able to explain technical concepts to global teams).
• Excellent customer service and relationship-building.
• Organized with sharp presentation skills.

Responsibilities

• Customer Solutions: Analyze needs and propose power solutions (existing products, modifications, or new concepts). Create models/presentations to showcase solutions.
• Technical Support: Generate engineering documents (drawings, specs, test results). Collaborate with thermal/simulation teams and lab testing.
• Product & Market Expertise: Advise customers on emerging trends and competitive differentiation. Build trusted relationships with key clients' engineering teams. Lead Voice of Customer (VOC) activities for new products.
• Travel: 30% required.