Lead CSR/Teller - Westerville South, OH - Full-Time

About the role

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to the appropriate business partner for a consultative conversation.
• Exercise considerable independent judgement in performing the most complex duties of a CSR.
• Openly exchange ideas and opinions, elevate concerns, and personally follow policies and procedures as defined.
• Ensure actions and behaviors drive a positive customer experience while operating within the Bank's risk appetite.
• Identify, assess, manage, monitor, and report risks of all types.

Customer Experience

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guiding them to where their financial needs can be met.
• Be responsive and timely with correspondence to keep lines of communication open and clear.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations

• Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
• Partner with Financial Center Manager to gather and report monthly FCA requests.
• Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy.
• Find and correct outages and assist others as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
• Absorb and train newly hired Customer Service Representatives.
• During customer interactions and Customer Outreach, identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation.
• Build and maintain a working knowledge of the Retail products and services offered.
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes.
• Perform other duties as assigned.

Supervisory Responsibilities

None.

Qualifications

• High school diploma/GED.
• Extensive cash handling required.
• In-depth knowledge of retail policies and procedures.
• The ability to interact comfortably and confidently with the public.
• The ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• The ability to act as a leader and a resource for both customers and platform team.
• The ability to demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Flexibility in scheduling required.

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. Learn more on our 53.com Careers page.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Schedule

Full-time.