Lead CSR / Teller - Wicker Park Full Time

About the role

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to the appropriate business partner for a consultative conversation.
• Exercise considerable independent judgement in performing the most complex duties of a CSR.
• Elevate concerns and follow policies and procedures as defined.
• Ensure actions and behaviors drive a positive customer experience while operating within the Bank's risk appetite.
• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guiding them to where their financial needs can be met.
• Respond to customer questions promptly and find solutions to address issues.
• Maintain confidentiality of all customer business.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies.
• Collaborate with Financial Center Manager to complete monthly cash counts, gather and report monthly FCA requests, and maintain the efficient operation of the office.
• Maintain a balancing record that aligns with policy, find and correct outages, and assist others as needed.
• Maintain knowledge of bank policies and financial center procedures and stay updated on any changes.
• Demonstrate sound judgment in decision-making, abide by established guidelines and procedures, and assist in training newly hired Customer Service Representatives.
• Identify, assess, manage, monitor, and report risks of all types while operating within the Bank's risk appetite.
• Build and maintain a working knowledge of the Retail products and services offered and utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes.
• Perform other duties as assigned.

Qualifications

• High school diploma/GED.
• Extensive cash handling required.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Flexibility in scheduling.

Skills

• Excellent customer service skills.
• Consultative approach to customer interactions.
• Confidentiality and trustworthiness.
• Sound judgment and decision-making abilities.
• Initiative and leadership qualities.
• Knowledge of retail products and services.
• Effective communication and interpersonal skills.

Benefits

At Fifth Third, we recognize the importance of supporting our employees' well-being. Our benefits package includes:

• Comprehensive health insurance options.
• Paid time off and holidays.
• Flexible spending accounts.
• Retirement savings plans.
• Discounts on various products and services.
• Professional development opportunities.
• Employee assistance programs.

You can learn more about these programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html.

Pay

Total Base Pay Range: $43,680.00 - $67,700.00 USD Annually

Schedule

Full Time