Lead CSR / Teller - McKinley Park - Full Time

About the role

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to the appropriate business partner for a consultative conversation.
• Exercise considerable independent judgement in performing the most complex duties of a CSR.
• Elevate concerns and follow policies and procedures as defined.
• Ensure actions and behaviors drive a positive customer experience while operating within the Bank's risk appetite.
• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guiding them to meet their financial needs.
• Respond to customer questions promptly and find solutions to address issues.
• Maintain confidentiality of all customer business.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies.
• Collaborate with Financial Center Manager to complete monthly cash counts, gather and report monthly FCA requests, and maintain the efficient operation of the office.
• Perform daily office responsibilities, including balancing records and assisting others as needed.
• Maintain knowledge of bank policies and financial center procedures and stay updated on any changes.
• Demonstrate sound judgment in decision-making, abiding by established guidelines and procedures.
• Aid in training newly hired Customer Service Representatives.
• Identify customer needs during interactions and referrals and refer customers to Bankers and business partners for a consultative conversation.
• Build and maintain a working knowledge of Retail products and services offered.
• Utilize appropriate tools for tracking referrals sent to personal bankers and business partners.
• Perform other duties as assigned.

Qualifications

• High school diploma/GED.
• Extensive cash handling required.
• In-depth knowledge of retail policies and procedures.
• The ability to interact comfortably and confidently with the public.
• The ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• The ability to act as a leader and a resource for both customers and platform team.
• The ability to demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, and act with integrity.
• Flexibility in scheduling required.

Skills

• Excellent customer service skills.
• Strong problem-solving abilities.
• Confidentiality and trustworthiness.
• Effective communication and interpersonal skills.
• Knowledge of retail policies and procedures.
• Ability to manage multiple tasks and prioritize responsibilities.
• Ability to work independently and as part of a team.

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional, and social well-being. You can learn more about those programs on our 53.com Careers page.

Pay

Total Base Pay Range: $43,680.00 - $67,700.00 USD

Schedule

Full Time