Lead CSR/Teller - Sarasota, FL - Full Time

About the role

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Responsibilities

• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
• Answer or find the answers to customer questions and find solutions to customer issues.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office.
• Cash withdrawal and check signing approvals.
• Approval of ace transactions.
• Night deposits.
• Dual Key Process.
• Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
• Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
• Help to identify any other CSRs who are capable of training new staff members.
• Monitor the operation behind the CSR line.
• Delegate work and take issues to Customer Services Manager as needed.
• Act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested.
• Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded.

Requirements

• High school diploma/GED.
• Minimum of 3 years of CSR experience.
• Ability to demonstrate advanced math functions.
• Ability to interact comfortably and confidently with the public.
• Ability to communicate via written or verbal format, at a professional level common within a business setting.
• Able to take initiative and utilize sound judgment in decision-making and problem resolution.
• Able to establish self as a leader.
• Able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Flexibility in scheduling.

Qualifications

• Comprehensive benefits and differentiated compensation offerings.
• Engaged and inclusive culture.
• EQUAL EMPLOYMENT OPPORTUNITY.

Skills

• Customer service skills.
• Problem-solving abilities.
• Financial knowledge.
• Leadership qualities.
• Teamwork.

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Schedule

Full Time