Lead CSR/Teller - Reservoir Place, Cleveland, OH - Full-Time

About the role

We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to the appropriate business partner for a consultative conversation.
• Exercise considerable independent judgement in performing the most complex duties of a CSR.
• Elevate concerns and follow policies and procedures as defined.
• Ensure actions and behaviors drive a positive customer experience while operating within the Bank's risk appetite.
• Identify, assess, manage, monitor, and report risks of all types.

Operations

• Collaborate with Financial Center Manager to complete monthly cash counts.
• Partner with Financial Center Manager to gather and report monthly FCA requests.
• Perform daily office responsibilities to maintain office efficiency.
• Maintain a balancing record aligned with policy.
• Find and correct outages, assisting others as needed.
• Maintain knowledge of bank policies and financial center procedures and stay updated on changes.
• Demonstrate sound judgment in decision-making, adhering to established guidelines and procedures.
• Aid in training newly hired Customer Service Representatives.

Referrals

• Identify customer needs during interactions and customer outreach and refer customers to Bankers and business partners for a consultative conversation.
• Maintain a working knowledge of Retail products and services offered.
• Utilize appropriate tools for tracking referrals sent to personal bankers and business partners.

Supervisory Responsibilities

None.

Qualifications

• High school diploma/GED.
• Extensive cash handling required.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Sound judgment in decision-making and problem resolution.
• Leadership and resourcefulness for both customers and platform team.
• Flexibility in scheduling.

Skills

• Excellent customer service skills.
• Consultative approach to customer interactions.
• Knowledge of retail policies and procedures.
• Ability to handle sensitive information confidentially.
• Initiative and sound judgment in decision-making.
• Effective communication and interpersonal skills.

Benefits

Comprehensive benefits and differentiated compensation offerings are provided to support the individual needs of employees and their families, encompassing physical, financial, emotional, and social well-being. Learn more on our careers page: 53.com/Careers.

Pay

Total Base Pay Range: $43,680.00 - $67,700.00 USD

Schedule

Full-Time