Lead Critical Facilities Technician (5:30am-4pm)(Wednesday-Saturday)

About the role

The Lead Critical Facilities Technician role at Iron Mountain involves providing technical and facility support in a 24x7 data center environment. This position is customer-facing and requires contact in-person and via telephone & email.

Responsibilities

• First escalation point of contact for the Critical Facilities team and our customers.
• Acts as liaison between the critical facilities team and management.
• Provides formal and informal training to the team throughout the course of each day.
• Provides administrative support for Ops management including staff scheduling, ticket queues, maintaining inventory levels, supplies, PPE, and other duties as assigned.
• Reporting for compliance audits.
• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Maintain monitoring of IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
• Partner with the Service Delivery and/or Network team during incidents.
• Perform maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system, including trouble tickets and customer installations of electrical and physical equipment.
• Create tickets and assign work tickets to team members.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Pull readings for monthly billing.

Requirements and Competencies

• 3-5 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Experience running projects or supervising people is preferred.
• Effective communicator - clearly convey messages & requirements to inform our customers effectively, share messages between team members.
• Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
• Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.

What We Offer

• 401(k), Employee Stock Purchase Plan
• Medical, Dental and Vision benefits - Day One
• Employee Assistance Program
• Annual Merit Increases, 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
• Professional Development and Training
• Referral program