Lead Service Technician - M-TH 12:30 p.m.-11:00 p.m.

Overview

We are looking for self-motivated, hardworking, team-oriented, customer-driven diesel service technician to join our growing service team throughout our four-state region.

Job Responsibilities

• Aids with scheduling work in the shop and field.
• Troubleshoots & repairs all aspects of our product lines.
• Will be expected to charge out a large percentage of their time to revenue work orders.
• Immediately addresses any safety-related issues in the shop.
• Aids with contamination control procedures to make sure proper steps are being followed.
• Aids technicians on field jobs with tooling, ordering parts and getting information to them in a timely manner.
• Maintains a clean and organized workplace, orderly flow through the shop.
• Handles special projects as needed/requested by Service Advisors or Service Manager.
• Aids in receiving and delivering equipment in and out of our yard as needed.
• Keeps track of small tools, repairs needed, general condition, and assesses new tools that may be needed.
• Works closely with trainees and technicians.
• Aids in maintaining the work order process from open to close.
• This includes taking customer calls; troubleshooting on the phone, open work order, and assign technicians, review, and close work orders after the repair is completed.
• Makes final inspection on all work leaving the service department.
• Ability to work without supervision.
• Develops and enhances working relationships with customers and associates.
• Understands the complete process of the service department.
• After hour’s field service, at times, may be required.
• Carries after hour’s emergency phone as needed.
• Other duties as assigned.

Qualifications

• Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education required.
• Three (3) years minimum mechanical experience with Caterpillar and AGCO (Ag product line) preferred.
• This experience is to include all mechanical, hydraulic & electrical system knowledge, and the troubleshooting of these systems.
• All applicants should be familiar with time requirements to perform specific jobs.
• Have a working knowledge of the on-line DBS, BMTS, and SIS systems.
• Consistently achieve set flat rates on work orders.
• Possess strong communication and listening skills, as well as strong problem-solving skills.
• Leadership training preferred but not required.
• Ability to work well within a team environment.
• Ability to work with Ag, Truck and Heavy equipment customers.
• Individual must meet driver insurability standards.
• Trade specific tooling required.
• Must have valid work authorization and be able to work in the U.S. without company sponsorship.