Lead Conversion Specialist

The Opportunity

We’re hiring a Phone Operator / Lead Conversion Specialist to support new patient leads from the moment they reach out—primarily via phone calls and text messages —with the goal of getting them scheduled for a new patient appointment as quickly and smoothly as possible.

Responsibilities and Deliverables

• Answer inbound calls and texts from new patient leads with clear, accurate, and timely communication
• Make outbound calls and send texts throughout the day to follow up with new leads and get them booked
• Convert leads into scheduled appointments by guiding patients through the next steps, answering common questions, and reducing drop-off
• Schedule and reschedule appointments , including managing missed appointments and helping patients get back on the calendar quickly
• Triage intake-related issues that arise before the first visit (e.g., scheduling conflicts, basic onboarding questions, communication gaps) and escalate as needed
• Provide compassionate, high-quality support with a strong focus on patient trust and satisfaction
• Maintain clean, consistent documentation of patient interactions so nothing falls through the cracks
• Track follow-ups and next steps to ensure each lead receives timely outreach and a clear outcome (booked, not a fit, no response, etc.)
• Identify recurring lead objections or friction points and share feedback to improve scripts, workflows, and conversion rates
• Work closely with internal teams to resolve issues quickly and keep the intake process moving
• Maintain a reliable, high-speed internet connection for smooth and consistent communication
• Aim to deliver the best experience possible for our patients

Qualifications

• Proficient in spoken and written English
• Comfortable being on the phone consistently and communicating with confidence via call + SMS
• Warm, calm, and empathetic—especially when speaking with patients who may be anxious or overwhelmed
• Highly organized, with strong follow-through and the ability to manage multiple conversations at once
• Comfortable in a fast-paced, ever-evolving startup environment where processes improve frequently
• Detail-oriented and consistent with documentation and status tracking
• Able to stay firmly within a non-clinical scope while partnering effectively with clinical/ops teams
• Motivated by outcomes (appointments booked, fast response times, reduced drop-off) without sacrificing patient experience

Come Work with Us!

Join us as we build the future of mental health—and the highest-quality, most efficient, and widest-reaching vehicle in healthcare. Powered by both humans and AI.

The company was founded by three best friends from Princeton University: Yash was the youngest health economist at the Congressional Budget Office with Medicare and Medicaid expertise, Daniel has an extensive background in deep learning and AI from Microsoft, and Arthur is a self-taught engineer and former McKinsey consultant. Legion Health is backed by Y Combinator, Alumni Ventures, and Soma Capital, plus founders from Function Health, Modern Health, Everly Health, Trusted Health, Clipboard Health, PatientPing, Sesame Care, Faire, EasyPost, and fuboTV.