Lead Processing Specialist

Essential Responsibilities

• Regularly reviews processor performance and then provides needed coaching and training to address gaps.
• Serves as informal leader within a team environment.
• Serves as initial point of contact for team members regarding escalations or other issues.
• Responsible for collecting and reporting out on daily metrics.
• Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
• Responds to escalated internal inquiries from other departments and resolves as needed.
• Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
• PARTNERS WITH OUTSIDE VENDOR AND SUBCONTRACTOR ORGANIZATIONS AS NEEDED.
• Diligently works on various internal project assignments as needed.
• ASSISTS SUPERVISOR/MANAGER WITH OTHER TASKS AND DUTIES AS ASSIGNED.
• OVERSEES THE OFFICE AND TEAM WHEN SUPERVISOR IS OUT OF THE OFFICE.
• PROCESS EVENTS AS NEEDED

Qualifications

• A High School Diploma or GED or 2 years relevant working experience
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead/facilitate meetings
• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
• Able to work independently and as a team.
• Able to quickly make sound decisions.
• Professionalism and the ability to work well with different groups of people.
• Exceptional aptitude and flexibility towards serving and assisting others.
• Strong interpersonal, decision-making, organizational and conflict management skills.
• Focus on high quality and strong attention to detail.
• Strong PC skills including basic proficiency in Word and Excel.
• Successful completion of the Nlets fingerprinting background assessment.

Preferred Qualifications

• Previous Event Processing experience

Verra Mobility Values

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Verra Mobility

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Verra Mobility is an Equal Opportunity Employer