Lead Contractor Coordinator

New Jersey Natural Gas (NJNG)

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, is seeking a Lead Contract Coordinator.

Major Responsibilities

• Direct and oversee the daily activities and performance of Construction Coordinators, providing guidance, support, and accountability to ensure operational excellence.
• Cook up and maintain strong working relationships with municipal representatives to support and expand the effectiveness of the Blanket Permit Program.
• Investigate, manage, and resolve construction-related customer concerns and complaints in a fair, timely, and customer-focused manner.
• Lead and facilitate regular contractor meetings to review project status, address issues, and coordinate upcoming work.
• Develop, maintain, and enhance reports, queries, and Power BI dashboards to support contractor forecasting, workload planning, and operational performance tracking.
• Administer communication processes and systems, including coordination with Engineering and IT to maintain customer notification tools such as automated outbound messaging.
• Collaborate with Customer Service, IT, Marketing, and other departments to research, develop, and implement new customer communication strategies that improve the overall customer experience.
• Serve as the liaison between the department and Sales, Distribution Operations, and other business units to ensure the effective coordination of contractor-related construction activities.
• Prepare service work orders as needed for new business installations, service renewals, and other construction-related activities.
• Maintain records related to contractor performance, including work quality, productivity, safety, timeliness, and restoration activities.
• Aid in resolving contractor billing discrepancies and first-level billing disputes between contractors and the Company.
• Perform other duties and special projects as assigned by management.

Position Requirements

• Associate degree required; Bachelor's degree preferred.
• Minimum of 7 years of experience in utility construction, operations, project coordination, scheduling, or a related field.
• Working knowledge of UCIS, Maximo, or similar work management and work order systems.
• Experience with project management software, such as Microsoft Project, preferred.
• Proficiency in database management, reporting tools, and data analysis; experience with Power BI preferred.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently while building and maintaining effective relationships with internal and external stakeholders.
• Excellent interpersonal, verbal, and written communication skills, with the ability to effectively interact with customers, contractors, municipal agencies, and cross-functional teams.