Lead Contract Monitoring Specialist

Primary Responsibilities

• Serve as the lead resource and subject matter expert for contract monitoring activities.
• Provide day-to-day guidance, mentoring, and support to Contract Monitoring Specialists.
• Cook up monitoring schedules, assignments, and monitoring activities.
• Conduct complex desk reviews, on-site reviews, audits, and operational assessments.
• Review monitoring reports and findings for accuracy, completeness, and consistency.
• Analyze provider performance data, trends, and risk indicators.
• Aid in developing corrective action plans and monitor their implementation.
• Conduct risk assessments and identify areas requiring additional oversight.
• Aid the Manager with network monitoring initiatives.
• Support readiness reviews for new providers and contract applicants.
• Develop monitoring summaries for leadership.
• Aid in training new staff and developing monitoring tools and procedures.
• Provide technical assistance to providers regarding contract requirements and compliance expectations.
• Review regulatory changes, state requirements, and agency policies affecting contract compliance.
• Aid in developing policies, procedures, and quality improvement initiatives.
• Investigate provider concerns, complaints, and compliance issues.
• Participate in meetings with internal and external stakeholders, as well as other Single Source Continuum Contractor (SSCC).

Qualifications

• Bachelor’s degree, preferably in social services or human services. Relevant experience in contract administration and social services may be considered in lieu of formal degree.
• Experience with contract monitoring, compliance, quality assurance, or program monitoring.
• Experience conducting audits, risk assessments, and compliance reviews.
• Experience within child welfare, foster care, Single Source Continuum Contractor (SSCC), or social services programs.
• Previous mentoring, training, or supervisory experience.
• Strong understanding of child welfare services and Single Source Continuum Contractor (SSCC) requirements.
• Knowledge of contract compliance and performance monitoring.
• Strong analytical and problem-solving skills.
• Ability to interpret regulations and contract requirements.
• Ability to prepare detailed reports and present findings.
• Ability to handle fast paced and high-pressure work environments.
• Strong organizational and time management skills.
• Ability to work independently while supporting team members.
• Strong communication and relationship-building skills.
• Ability to maintain confidentiality in professional settings.
• Proficiency in Microsoft Office and contract management systems.