Lead Concierge at Reva

About the Company

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high‑growth mixed‑use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch. JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

Position Summary

Lead Concierges enjoy the opportunity to create extraordinary customer experiences that start the moment a person first walks through the front door. Driven by a desire to build relationships, Lead Concierges naturally excel at anticipating needs and providing superior service so that our customers know that their needs are our highest priority.

Responsibilities

• Build a strong and cohesive concierge team that is motivated to perform, including assisting, training, and coaching new team members while providing feedback to continuously improve the level of service.
• Deliver a warm greeting to current and prospective residents to welcome them home.
• Provide information to prospective residents and coordinate tours to assist leasing.
• Connect residents with high‑end services available in the community, such as dog walkers, personal trainers, and farm‑fresh deliveries.
• Develop an in‑depth knowledge of the neighborhood to recommend trendy coffee shops, must‑see art exhibits, and other local attractions.
• Maintain a highly organized front desk to efficiently assist residents with package and dry‑cleaning deliveries as well as common‑area room reservations.
• Participate in community activities and social events to build resident relationships.
• Quickly respond to all resident requests and use creativity to solve problems, driving resident satisfaction.

Requirements

• Experience in customer‑service‑related fields such as hospitality, retail, or restaurants.
• Prior leadership and supervisory experience.
• Strong interpersonal skills and a desire for learning and professional development.
• Strong aptitude for computer systems and software.
• Passion for providing exceptional customer experiences and embodying core service elements:
  • CARING – demonstrated passion for caring about customers and co‑workers alike.
  • PROFESSIONALISM – professional presentation and superior written and verbal communication skills.
  • EMPOWERMENT – proactive approach with proven capability to take ownership of customer concerns.
  • LEADERSHIP – dependability as a team member who inspires others to achieve excellence.
  • INCLUSION – commitment to inclusion and treating everyone with kindness, dignity, and respect.

Compensation

The salary range for this position is $24 per hour to $26 per hour. Compensation decisions consider scope and responsibilities, work experience, location, education/training, key skills, internal equity, external market data, and business considerations.

Benefits

• Comprehensive benefits overview available on the benefits section of our careers page.
• 20 % housing discount at select JBG SMITH communities.