Sales Lead
About the role
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Responsibilities
Develop and implement a comprehensive sales strategy aligned with the company’s long-term goals and vision.
Build, lead, and mentor a high-performing sales team, fostering a culture of accountability, innovation, and excellence.
Identify new market opportunities, optimize the sales pipeline, and drive top-line revenue growth across multiple verticals.
Cultivate and maintain relationships with key clients and stakeholders, including C-suite executives, to ensure long-term partnerships.
Evaluate and refine sales processes to improve efficiency, scalability, and conversion rates.
Monitor industry trends and competitive activities to inform strategic decisions and maintain a competitive edge.
Partner with marketing, operations, product, and finance teams to align sales initiatives with company-wide objectives.
Establish and monitor KPIs to track progress, ensure accountability, and drive continuous improvement.
Manage sales budgets and allocate resources to maximize ROI and operational effectiveness.
Represent the sales organization at high-level meetings, conferences, and industry events to enhance brand visibility and influence.
Requirements
Bachelor’s degree in Business, Marketing, or related field; MBA preferred
10+ years of progressive sales experience, with 5+ years in a senior leadership role
Proven success in achieving and exceeding revenue targets in high-growth, competitive environments
Expertise in selling complex, consultative solutions to enterprise clients
Exceptional leadership, motivational, and strategic planning skills
Strong communication, negotiation, and relationship-building abilities
Proficiency in CRM systems and sales analytics tools
Deep understanding of market dynamics and customer needs
Willingness to travel extensively for client engagement and team leadership
Willingness to submit to background and/or security investigations
Willingness to submit to drug screening
Qualifications
Committed and highly motivated
Willing to work in a professional office environment
Ability to sit/stand for long periods while using a computer and telephone headset
Ability to reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds
Skills
Strategic Leadership
Team Management & Development
Revenue Growth & Market Expansion
Client Relationship Management
Sales Process Optimization
Market Intelligence
Cross-Functional Collaboration
Performance Metrics & Accountability
Budget Oversight
Executive Representation
Benefits
We offer a competitive compensation package, including a comprehensive benefits program that includes health insurance, retirement plans, and paid time off.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
The schedule is flexible and can accommodate the needs of the successful candidate.