Lead Computer Repair Technician - 2nd Shift

About the Role

As the Lead Repair Technician, you will perform advanced laptop repair services while mentoring and supporting a team of technicians specializing in laptop repairs. This role provides hands-on technical expertise, fosters a collaborative work environment, and assists in skill development and problem-solving for the laptop repair team.

Responsibilities

• Mentor and support laptop technicians by providing guidance and coaching to enhance their skills and ensure adherence to repair standards.
• Troubleshoot technical issues: identify, diagnose, and resolve complex laptop hardware issues and assist team members with challenging repairs.
• Perform routine and advanced repairs on various laptop models, ensuring quality and timely service.
• Develop and implement technical processes and procedures to improve the efficiency and effectiveness of laptop repair services.
• Execute technical projects by prioritizing tasks, coordinating resources, and managing workloads to ensure projects are completed on time and within budget.
• Collaborate with cross-functional teams to support technical services that align with organizational objectives and operational needs.
• Oversee day-to-day production and achievement of key performance indicators (KPIs), providing repair technicians with performance-based feedback.
• Travel to Conyers (ATL), GA the first week of employment for paid training.

Requirements

• Experience as a computer repair technician; A+ certification preferred.
• Ability to diagnose and resolve complex hardware component issues.
• Excellent written and verbal communication skills.
• Strong attention to detail, analytical, and problem-solving skills.
• Effective time management and organizational skills, with the ability to prioritize tasks.
• Demonstrated ability to lift up to 50 lbs.
• Ability to stand, bend, lift, walk, and carry products in any combination for up to 8 hours at a time.
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Comfort working in a warehouse environment, which includes changes in temperature, noise from conveyors and forklifts, and other fluctuations.

Pay

$23/HR – $32/HR depending on experience and skill set.

Schedule

2nd Shift (Monday–Friday, 4:00 PM–12:30 AM PT).

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. We act as one—building trust, speaking candidly, and working together to achieve more. We focus on what matters most and deliver for our customers while staying curious, moving fast, and continuously learning.

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

CDW is committed to being an AI-fluent organization. We value curiosity, a learner’s mindset, and a willingness to engage with evolving technology and tools. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.