Lead Compliance Specialist

If you love high-profile and challenging projects supporting the Coast Guard, Serco has a great opportunity for you! This position is on a dynamic team responsible for Command Control Communications Computers Cyber Intelligence Surveillance Reconnaissance (C5ISR) Afloat and Ashore based communications support, maintenance, and sustainment on various USCG platforms in the Norfolk, Virginia area. Bring your quality assurance expertise and collaborative skills to make an impact on national security missions.

This position is contingent upon your ability to maintain an active Secret clearance and upon an award of contract.

About the role

Serco supports the Naval Information Warfare Center (NIWC) Atlantic, including quality oversight for C5ISR afloat and ashore communications support, maintenance, and sustainment activities on USCG platforms.

Responsibilities

• Implement, maintain, and update the Contractor Quality Control / Quality Management System (QMS) in accordance with the PWS, Quality Assurance Plan (QAP), and applicable standards (e.g., ISO 9001, NAVSEA 009-04, MIL-STD-1916).
• Execute quality control inspections and quality assurance activities across all contract tasks to ensure compliance with performance objectives and Acceptable Quality Levels (AQLs).
• Conduct and document incoming, in-process, and final inspections including first article inspections, sampling inspections, and verification of certificates of conformance.
• Perform internal quality audits and assessments in accordance with the QMS, Work Breakdown Structure (WBS), and Plan of Action and Milestones (POA&M).
• Support Government inspections, audits, and surveillance activities conducted under the Quality Assurance Surveillance Plan (QASP).
• Identify, document, track, and trend nonconformances, deficiencies, and quality risks, ensuring visibility to program management and Government stakeholders.
• Perform root cause analysis and develop, implement, and verify corrective and preventive action plans.
• Prepare, maintain, and submit quality-related documentation, reports, and objective evidence, including Quality Documentation deliverables, within required timelines (e.g., 24-hour submission upon request).
• Support continuous improvement initiatives by recommending process, performance, and documentation enhancements to improve contract execution and compliance.
• Ensure services, products, and deliverables meet PWS requirements prior to submission for Government inspection and acceptance.

Requirements

• Bachelor's Degree with a minimum of 10 years of relevant experience in Compliance.
• Active DoD Secret clearance is required.
• Prior experience supporting Navy, Coast Guard, or shipboard programs.
• Demonstrated experience implementing and maintaining Quality Management Systems in performance-based contracting environments.
• Working knowledge of inspection techniques, audit processes, corrective actions, and quality reporting.
• Strong technical writing skills with high attention to detail.
• Excellent analytical, problem-solving, and organizational abilities.
• Ability to work collaboratively with Government representatives and internal program teams.
• Travel up to 10% may be required.

Benefits

Serco offers a comprehensive benefits package for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

Pay

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance. Salary range for this position is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by factors including scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.