Lead Compliance Specialist

About the role

The Senior Compliance Specialist will ensure that Genesis’s collection operations remain fully compliant with federal, state, and local regulations. This role involves conducting audits, drafting regulatory responses, delivering staff training, and advising operational teams.

Responsibilities

• Ensure collection activities comply with the FDCPA, CFPB regulations, Regulation F, FCRA, and UDAAP standards.
• Conduct compliance audits, file reviews, and quality monitoring of collection accounts and correspondence.
• Draft written responses to regulatory inquiries from CFPB, Attorney General, DFPI, BBB, and others.
• Investigate consumer complaints and disputes; coordinate with management and legal counsel as needed.
• Review and recommend updates to compliance policies, procedures, and process guides.
• Mentor junior compliance staff and serve as a day-to-day compliance resource for front-line teams.
• Monitor regulatory developments and proactively communicate relevant changes to management.

Requirements

• 2+ years in compliance, quality assurance, or a closely related role within debt collection or regulated financial services.
• Working knowledge of FDCPA, Regulation F, FCRA, UDAAP, SCRA, and GLBA.
• Experience conducting compliance audits and drafting regulatory or consumer complaint responses.
• Strong written communication skills and proficiency with Microsoft Office.
• Ability to work independently, prioritize competing demands, and meet deadlines.

Preferred Experience

• Experience in property management or multi-family housing.
• Familiarity with e-OSCAR and credit bureau dispute processes.
• CRCP, ACA International certification, or equivalent compliance credential.
• Experience responding to CFPB examinations or regulatory inquiries.
• Bachelor's degree in Business Administration, Paralegal Studies, Finance, or related field.

Pay

$21.00 – $24.00 per hour (based on experience and qualifications)

Schedule

Monday – Friday, 7:00 AM – 4:00 PM

Department

Compliance