Lead Community Guide, Community Day Program

About the role

Join the BuildAbility Team as the Lead Community Guide. If you find joy in assisting others in reaching their goals and prefer being out in the community rather than confined to a desk, this position is for you. We are currently looking for a Lead Community Guide to lend support to participants and staff in our Community Day Services Program. Our mission is to carve out a space for individuals with developmental and intellectual disabilities, encouraging them to envision a life without limitations and then guiding them toward turning that vision into a reality. We value diversity and inclusion in all aspects of our work and offer a comprehensive benefits package.

Responsibilities

• Assist program leadership in managing the day-to-day operations of the Quest program
• Collaborate with program leadership to develop an individualized approach for meeting the support needs and Individual Service Plan (ISP) goals for every individual attending the program
• Coordinate staff and participant schedules, ensuring staff are equipped with effective support strategies and instructional guidance to meet participant needs
• Lead the development of curriculum and activity planning, ensuring alignment with individualized goals
• Support participants in developing and learning the skills necessary to navigate and participate in the community successfully
• Navigate public transportation with participants to explore the community, while teaching travel safety and awareness of surroundings
• Accurately record all required case documentation in the electronic visit verification (EVV) system, including goal implementation and progress notes
• Serve as a mentor and provide guidance to new Community Team Members, assisting in their training and shadowing to ensure they understand program protocols and expectations

Qualifications

• Minimum 3 years experience supporting people with intellectual and developmental disabilities
• Experience with administrative tasks and/or staff coaching in the IDD field preferred
• Authorized to work in the United States
• High school diploma or GED
• Must pass a DOJ Live Scan fingerprinting background clearance
• Valid Driver’s License, automobile insurance, and reliable transportation
• Negative TB test and a pre-employment physical verifying fitness for duty
• Strong interpersonal communication skills with the ability to build trust and connection with participants, families, and team members across diverse backgrounds
• Clear and professional written and verbal communication, tailored to a variety of audiences and needs
• Team-oriented and mission‑driven, with a strong work ethic and a natural inclination toward collaboration, accountability, and excellence
• Ability to stay calm and solution‑focused in high‑pressure situations

Benefits

• 90% coverage for Medical and 100% coverage for Dental and Vision insurance
• 100% Employer Paid Life Insurance for up to 2X the annual salary with Reliance Standard
• Paid vacation
• Paid sick leave
• 12 paid holidays per year
• Mileage Reimbursement
• 403(b) retirement savings plan
• Employee Assistance Program

Pay

Starting at $22.00 - $26.00/hour (depending on prior experience and qualifications)

Schedule

Full‑time; Program hours: Monday to Friday, 9:30 a.m. - 3:30 p.m; Work location: North Hollywood / Sylmar