Lead Client Service Coordinator

FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment.

Operations

• Greets guests in a timely and friendly manner
• Assist the Manager in scheduling needs, cuts that need to be made throughout the day and assigning team breaks
• Maintain a high level of Skin ID cards to follow up for education and retain clients for future visits
• Responsible for achieving store and individual sales goals
• Responsible for monitoring professional and retail product inventory and supply usage
• Coaches team in customer service protocols and ensures consistency for each client
• Identifies opportunities for growth within staffing for growth, average ticket and rebooking
• Demonstrates high standards for customer service

Training

• Assist in training Front Bar Receptionist to ensure they are confident in providing exceptional customer service including selling product, service and memberships
• Teach all new and existing Front Bar Receptionists on opening/closing procedures including cleanliness standards and creating, updating and maintaining tasks lists
• Assist the Manager in holding the team accountable on service, product and membership sales
• Assist the Manager in ensuring FACE FOUNDRIÉ standards are completed
• May conduct product, retail and membership training to Front Bar Receptionists and Estheticians
• Work with the Manager on implementing ongoing training in store
• Mets or exceeds financial metrics including: service revenue, average ticket, guest count, guest retention, rebooking, retail revenue
• Identifies opportunities for growth within staffing and store sales

Marketing

• Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness
• Utilize various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions + brand initiatives

Content Creation

• Create on brand social media content
• Ensure all print and digital promotional materials are on brand and approved
• May submit marketing and creative requests

Event Coordination

• Plan and execute events to increase brand awareness, client bookings, etc.
• Participate in in-store and off-site events to increase brand awareness