Lead Client Service Coordinator

About FACE FOUNDRIÉ FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment. Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team. Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey. We are seeking individuals who are passionate about skincare, driven by leadership and guest experience, and eager to be part of a company making a meaningful impact in the beauty and skincare industry. Position Overview As a Lead Front Bar Receptionist, you will support the daily operations of the front bar while helping lead the guest experience, drive sales performance, assist with team training, and maintain FACE FOUNDRIÉ brand standards. This role is ideal for someone who is organized, service-oriented, sales-driven, and passionate about leadership development. Operations Responsibilities Greet guests in a timely, professional, and welcoming mannerSupport the Store Manager with daily scheduling adjustments, team breaks, and front desk operational needsAssist with inventory counts, ordering retail and operational supplies, receiving shipments, and maintaining inventory organizationSupport guest retention efforts by ensuring Skin ID cards and follow-up processes are consistently completedHelp drive store and individual sales performance, including retail, memberships, and service goalsMonitor retail inventory and support supply managementCoach team members on customer service standards to ensure a consistent and elevated guest experienceIdentify opportunities for operational growth, increased average ticket, and improved rebooking ratesMaintain FACE FOUNDRIÉ cleanliness, operational, and presentation standards at all times Leadership & Training Responsibilities Assist in onboarding and training Front Bar Receptionists to ensure confidence in customer service, memberships, retail sales, and daily operational proceduresTeach opening and closing procedures, cleanliness standards, and task management expectationsSupport leadership in holding the team accountable to sales and performance goalsAssist with product knowledge, retail, membership, and service trainingSupport ongoing coaching and development initiatives within the storeHelp drive achievement of key business metrics including:Service revenueAverage ticketGuest countGuest retentionRebooking percentageRetail revenue Marketing & Brand Awareness Support marketing initiatives designed to increase guest traffic, sales, and brand awarenessAssist with local marketing efforts through social media, partnerships, community outreach, events, and promotional campaignsHelp promote national campaigns and local store initiatives Content Creation & Social Media Create engaging, on-brand social media contentEnsure all print and digital marketing materials align with brand standardsAssist with submitting marketing and creative requests as needed Event Coordination Assist in planning and executing in-store and community events to increase brand awareness and guest bookingsParticipate in both in-store and off-site events as needed Qualifications 1–2 years of leadership, customer service, retail, or sales experience preferredPrevious salon, spa, retail, or beauty industry experience preferredStrong communication, organization, and leadership skillsAbility to multitask and thrive in a fast-paced environmentPassion for skincare, guest experience, sales, and team developmentComfortable with social media platforms and content creationAbility to work nights, weekends, and onsite events as needed Job Details Full-Time