Lead Client Coordinator

Accountabilities

• Serve as the primary day-to-day contact for assigned clients, managing communication, project updates, requests, and issue resolution.
• Cook projects from estimation through completion, including project setup, resource allocation, progress tracking, and invoicing.
• Translate client needs into clear technical instructions for internal production teams and ensure alignment throughout execution.
• Partner with client teams and internal stakeholders to resolve project challenges and maintain high-quality deliverables.
• Maintain accurate client, project, and financial information within relevant systems and databases.
• Support onboarding and integration activities for new clients by participating in planning meetings and transition processes.
• Lead or contribute to cross-functional initiatives focused on improving processes, workflows, efficiency, quality, and service delivery.
• Respond to client inquiries regarding project status, reporting, concerns, and general information requests.
• Aid in customer complaint resolution and quality assurance activities when needed.

Requirements

• The ideal candidate is an experienced project coordination professional with strong communication abilities, client management expertise, and the ability to operate independently in a deadline-driven environment.
• Minimum of 5 years of project coordination experience, or an equivalent combination of education and professional experience.
• Experience managing client-facing projects from planning through completion.
• Strong understanding of project management principles, workflows, timelines, and resource coordination.
• Excellent verbal and written communication skills, including the ability to analyze information and present solutions clearly.
• Strong problem-solving, analytical, prioritization, and organizational skills.
• Proficiency with Microsoft Office Suite, Outlook, internet applications, and business management systems.
• Ability to manage budgets, project documentation, reporting, and operational details.
• Strong interpersonal skills with the ability to influence and collaborate with clients, peers, and senior stakeholders.
• Ability to work effectively both independently and as part of a cross-functional team.
• High level of attention to detail with strong follow-through on deadlines and commitments.
• Willingness to travel occasionally locally, nationally, or internationally as required.

Benefits

• Competitive annual salary range of approximately $60,000 - $70,000 USD, depending on location, experience, skills, and qualifications.
• Fully remote work opportunity within eligible U.S. locations.
• Comprehensive healthcare benefits, including medical, prescription drug, dental, and vision coverage.
• Basic and supplemental life insurance options.
• Short-term and long-term disability coverage.
• Flexible spending account or health savings account options.
• 401(k) savings plan.
• Opportunities to work in a collaborative, global, and technology-driven environment.
• Career growth opportunities within a growing organization.