Lead Client Coordinator

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

About the role

The Lead – Client Coordinator coordinates projects from estimation to completion for assigned client(s). Serves as the main day-to-day contact on current projects for clients, internal departments, and vendors. Resolves the most complex problems using strong technical knowledge and maintains client relationships by ensuring the delivery of high-quality services and solutions. This is a remote role, West Michigan area preferred.

Responsibilities

• Attend client meetings regarding production processes, capacity, timelines, etc. as needed.
• Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring of project progress, and generation of the client/project invoice.
• Translates client requests and requirements into detailed and technical instructions for production teams.
• Partners with the client, Client Growth, and project teams to resolve identified project issues and ensures high-quality standards in all client deliverables.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
• Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attends pre-integration and planning meetings as needed.
• Participates in, and sometimes leads, cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
• Handles and responds to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilizes systems and databases to enter client information and/or retrieve information as needed and verifies all client information is current in the database.
• Assists in resolution of customer complaints and quality assurance issues as needed.
• Additional duties as assigned.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or related field.
• Advanced degree (MBA, Master’s) preferred.
• 5+ years of previous project coordination experience or equivalent combination of education and experience.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management.
• Self-motivated with critical attention to detail, deadlines, and reporting.

Physical Aspects / Work Environment

• Regularly required to stand; walk; sit; and talk, hear, and see.
• Regularly/Occasionally lift and/or move up to 10 pounds.

Pay

The U.S. pay range for this position is $60,000 USD - $70,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.

Benefits

• Health care plans with prescription drug coverage.
• Dental plan.
• Vision plan.
• Basic and supplemental life insurance.
• Flexible spending account for medical and dependent care expenses or a health savings account based on plan selection.
• Short/long-term disability.
• 401(k) Savings Plan.

Schedule

This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV.