Lead Business Analyst

About the role

The ideal candidate will have knowledge of Varicent (or similar Incentive Compensation Management software) and a proven ability to configure, customize, and support its production environment to meet business needs. This role requires a blend of technical expertise, analytical skills, and business acumen to ensure seamless system performance and deliver value to stakeholders.

Responsibilities

• Varicent Configuration: Lead the design, configuration, and implementation of solutions within Varicent to support business requirements.

• Collaborate with stakeholders to gather requirements and translate them into functional specifications.

• Optimize Varicent workflows, rules, calculations, and reporting to ensure efficient and accurate incentive compensation processes.

• Production Support: Provide ongoing support for Varicent production environments, ensuring system stability and performance.

• Troubleshoot and resolve system issues, including data discrepancies, configuration errors, and user challenges.

• Monitor system performance and proactively identify opportunities for improvement.

• Analysis and Collaboration: Partner with business teams (e.g., Sales, Finance, HR) to understand incentive compensation goals and translate them into technical solutions.

• Conduct impact analysis for system changes and ensure alignment with organizational objectives.

• Support testing efforts, including unit testing, regression testing, and user acceptance testing.

• Document and maintain clear documentation for system configurations, workflows, and processes.

• Provide training and guidance to users on Varicent functionality and best practices.

Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field.
• 4+ years of experience as a Business Analyst, with a focus on Varicent or similar Incentive Compensation Management platforms.
• Proven experience in system configuration, implementation, and production support.
• Strong understanding of incentive compensation processes and related business functions (e.g., sales operations, financial reporting).
• Proficiency in SQL, Excel, and data analysis tools.
• Excellent problem-solving skills with the ability to work independently and in a team environment.
• Strong communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.

Qualifications

• Varicent certification (preferred)
• Preferred qualifications include:
• Experience with AI and machine learning technologies.
• Knowledge of cloud-based systems and platforms.
• Experience with project management methodologies and tools.

Skills

• Technical skills: Configuration, customization, troubleshooting, monitoring, data analysis.
• Business skills: Stakeholder engagement, requirement gathering, solution design, documentation, training.
• Soft skills: Problem-solving, collaboration, communication, adaptability.

Benefits

This role is eligible for an Annual Bonus based on a combination of enterprise and individual performance. Additional benefits include:

• Flexible work model (hybrid)
• Flexibility & Work-Life Balance: Mental Health Days off, access to Headspace app, retirement savings, tuition reimbursement, employee incentive programs, resources for mental, physical, and financial wellbeing.
• Career Development and Growth: Continuous learning and skill development through Grow My Way programming.
• Industry Competitive Benefits: Comprehensive benefit plans including health, dental, vision, disability, and life insurance, 401k plan with company match, paid volunteer days off, pro-bono consulting projects, and ESG initiatives.
• Culture: Global recognition for inclusion and belonging, flexibility, work-life balance, and more. Values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Pay

$100,100 USD - $185,900 USD (US locations)

$108,000 CAD - $158,000 CAD (Ontario, Canada)

Schedule

Hybrid work model (2-3 days a week in the office)

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals. We comply with local laws and regulations regarding equal employment opportunities and prohibit discrimination based on race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.