Lead Business Analyst

Duties And Responsibilities

• Support P&C insurance product, policy administration, claims, billing, data, and reporting initiatives.
• Partner closely with Product and Claims leadership to gather, reconcile, document, and validate business requirements.
• Translate business needs into clear, actionable requirements for technology and operational teams.
• Review and interpret P&C insurance documentation, including Declarations, Schedules, Coverage Forms, Endorsements, and related reports.
• Document product rules, workflows, data needs, system impacts, and operational requirements across policy administration, claims, billing, data, and reporting functions.
• Collaborate with cross-functional teams, including Product, Claims, Underwriting, Actuarial, Finance, Data, Reporting, IT, and Compliance.
• Identify gaps between business needs, current system capabilities, downstream reporting, and operational processes.
• Support delivery activities, including user story development, acceptance criteria, process documentation, UAT planning, test scenario development, defect review, business validation, and implementation readiness.
• Track assigned work, issues, dependencies, and deliverables in JIRA or a similar project tracking tool.
• Provide guidance to junior analysts on requirements quality, documentation standards, and best business analysis practices.

Required Qualifications And Experience

• Bachelor’s degree with 5-10 years' experience in the Property & Casualty industry.
• Minimum of 5 years of Business Analyst experience.
• Strong P&C insurance product knowledge.
• Experience supporting policy administration, claims, billing, data, or reporting initiatives.
• Ability to interpret P&C insurance documentation and translate it into business and system requirements.
• Experience writing business requirements, user stories, acceptance criteria, business rules, and process documentation.
• Strong analytical, communication, and problem-solving skills.
• Ability to work independently while collaborating effectively with business and technical teams.
• Experience supporting testing, UAT, defect review, and implementation readiness.

Preferred Qualifications And Experience

• Experience with insurance policy administration and claims systems.
• Experience with INow (Guidewire), or similar insurance technology platforms.
• Experience working in Agile/Scrum delivery environments.
• Experience supporting system implementations, product configuration, data/reporting initiatives, or operational process improvements.
• Active or prior producer license preferred.
• SQL, Jira, MS Office proficiency.

Pay

$120k - $145k based on experience, plus bonus.