Lead BSA

About the Role

We are seeking an experienced Lead Business Systems Analyst to lead business analysis across a portfolio of Salesforce initiatives supporting multiple enterprise business functions. This role serves as the senior analyst across multiple concurrent projects, partnering with business stakeholders, solution architects, internal application teams, and implementation partners to ensure scalable, maintainable, and business-focused solutions. The ideal candidate will provide critical thinking, challenge assumptions, validate solution designs, evaluate business value, and drive the adoption of Salesforce capabilities that enable long-term business outcomes.

Responsibilities

• Lead business analysis activities across multiple Salesforce programs and projects simultaneously.
• Facilitate discovery sessions, workshops, and stakeholder alignment meetings.
• Document current-state and future-state business processes.
• Develop detailed user stories, business requirements, acceptance criteria, and traceability documentation.
• Challenge existing processes and identify opportunities to simplify, standardize, and automate.
• Partner with architects and delivery teams to evaluate solution options, balancing business value, technical complexity, scalability, and supportability.
• Promote a configuration-first approach, leveraging standard Salesforce capabilities before recommending custom development.
• Support Salesforce implementations through discovery, design, build, testing, deployment, and hypercare.
• Lead User Acceptance Testing (UAT), defect triage, and deployment readiness activities.
• Partner with integration and data teams on system interfaces, data migrations, data quality initiatives, and field mapping activities.
• Evaluate Salesforce AI capabilities, developing business cases and recommendations based on value realization and operational efficiency.

Requirements

• 8+ years of Business Systems Analyst experience, including 5+ years working directly with Salesforce.
• Proven experience leading analysis across multiple concurrent Salesforce projects.
• Experience partnering with external systems integrators through discovery, design, build, testing, deployment, and stabilization phases.
• Strong experience with Salesforce Service Cloud and Sales Cloud.
• Experience with integrations, data migration, data mapping, data governance, and enterprise application ecosystems.
• Strong facilitation, stakeholder management, and requirements leadership skills.

Preferred Qualifications

• Salesforce Manufacturing Cloud implementation or support experience.
• Salesforce Data Cloud experience, including customer data management and activation strategies.
• Salesforce Field Service experience.
• Experience supporting licensing, contract management, retail operations, or CRM transformation initiatives.
• Exposure to CPQ, Revenue Cloud, or related quote-to-cash processes.
• Ability to assess Salesforce AI investments from both a business and financial perspective.
• Experience working both within a consulting/system integrator environment and an internal business applications organization.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.