Lead Box Office Agent - ACL Live

Responsibilities

• Support the delivery of friendly and efficient ticketing experiences for performances and tours.
• Sell tickets, provide information about upcoming events, and assist a team of box office agents.
• Lead daily operations and high-energy show nights, ensuring exceptional service.
• Open and close the box office in rotation with management.
• Respond to guest issues, complaints, and employee needs.
• Help other departments resolve seating or ticketing issues as needed.
• Perform in the box office agent role.
• Model sales and service programs as directed.
• Support employee training by coaching team members and providing demonstrations.
• Communicate current events, promotions, and related ticketing information to ensure seamless guest service.
• Manage ticket block inventory, including fan club, consignment, etc.
• Work with management to process special ticketing requests.
• Facilitate artist guest list submissions.
• Organize and maintain supplies.
• Ensure equipment and supplies are in working order and stocked for the upcoming shift.
• Report issues to appropriate departments (maintenance, IT, etc.).
• Support labor efficiency, adjusting staffing based on business demands.
• Run unbalanced reports at the end of each day.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 2+ years' experience in a service environment.
• 1+ years' supervisory experience preferred.
• Call center or box office/ticketing experience preferred.

Qualifications

• Effective written and verbal communication skills.
• Attention to detail and organizational skills.
• Leadership skills required.
• Basic computer skills required.
• Able to work during peak times, including evenings, weekends, and holidays, to support business needs.

Physical Requirements

• Speak and hear to communicate with guests and use both near and distance vision for operating computers.
• Frequently sit with some walking and standing.
• Frequently lift/carry up to 25 lbs.
• Continually use gross motor skills.
• Continually use bi-manual dexterity and fine motor skills for computer use.