Lead, Audio Visual Support

Position Description

The Audio Visual (AV) Support Specialist is responsible for providing technical support, maintenance, and troubleshooting for enterprise audio-visual and collaboration technologies across the organization. Reporting to the IT department, this role ensures the reliability and optimal performance of conference room technologies, Microsoft Teams Rooms, Cisco collaboration devices, displays, and related AV systems to support meetings, presentations, and hybrid work environments. The position serves as a key partner to IT, facilities, and end users to deliver a seamless audio-visual experience.

Required Skills, Knowledge, And Experience

• 5–10 years of hands-on experience supporting enterprise audio-visual and collaboration technologies
• Proven experience supporting Microsoft Teams Rooms (Windows and Android-based) in a corporate environment
• Experience supporting Cisco collaboration devices (room kits, cameras, codecs, Teams/Webex-enabled hardware)
• Demonstrated experience supporting conference rooms, executive meeting spaces
• Advanced troubleshooting of AV hardware, software, and connectivity issues
• Strong knowledge of: Microsoft Teams Rooms architecture and peripherals, Cisco collaboration and conferencing devices, televisions, commercial displays, and control interfaces, AV signal flow (HDMI, USB, DisplayPort, audio paths), network concepts relevant to AV (IP addressing, PoE, VLAN awareness, wired vs. wireless connectivity), audio systems, including microphones, speakers, echo cancellation, and gain structure
• Ability to independently support live meetings, including high-visibility and executive sessions
• Strong incident, request, and problem management skills in a ticketed IT environment
• Experience providing white-glove support when needed
• Ability to document configurations, procedures, and troubleshooting steps clearly
• Excellent customer service and communication skills
• Comfortable working directly with executives and business leaders
• Strong sense of ownership and accountability

Preferred Skills, Knowledge, And Experience

• Experience administering or monitoring environments via: Microsoft Teams Admin Center, Cisco Control Hub
• Familiarity with AV control systems such as: Crestron, Extron, AMX
• Knowledge of DSP platforms (Biamp, QSC, Shure) and audio tuning concepts
• Experience with remote monitoring and management tools for AV environments
• Experience working with AV vendors, integrators, and facilities teams
• Experience creating user training materials and room usage documentation

Required Education

• Associate’s degree in IT, AV Technology, or related field, or equivalent professional experience (required)

Additional Information

• Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.
• Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.