Audio/Visual Support Assistant

Responsibilities

• Set up, test, and operate AV equipment, including displays, projectors, microphones, speakers, cameras, and laptops.
• Support in-person, virtual, and hybrid meetings using platforms such as Microsoft Teams, Zoom, and Webex.
• Troubleshoot common AV, audio, video, and connectivity issues.
• Perform routine conference room checks and basic preventative maintenance.
• Maintain AV inventory, equipment readiness, and proper storage of accessories.
• Document incidents, requests, and resolutions in the ticketing system.
• Auxiliary tasks may include assisting with live streams and meeting recordings.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year of experience in AV support, IT support, event technology, or a related customer-facing role.
• Working knowledge of AV equipment, signal flow, and connectivity standards (HDMI, DisplayPort, microphones, speakers, cameras).
• Experience with Microsoft Teams, Zoom, Webex, or similar collaboration platforms.
• Basic PC and Mac troubleshooting skills.
• Strong communication and customer service skills.
• Ability to lift up to 50 lbs. and assist with room and event setups.