Lead Appliance Service Technician

About the role

As a CSC Lead Appliance Service Technician, you’re the go-to expert for complex mechanical and payment-technology issues across multiple laundry equipment brands. You’ll repair and install equipment, configure payment systems, and ensure facilities are safe, compliant, and customer-ready.

Responsibilities

• Troubleshoot mechanical repairs to company-owned, rented, and/or leased equipment.
• Repair and clean equipment as needed.
• Install and repair most technologies.
• Identify and report when technology upgrades need to occur.
• Teach others to resolve payment technology issues.
• Use back-office applications to configure payment systems.
• Ensure proper room/location condition.
• Report major issues that impact security, lighting, safety, and/or operational issues limiting the use of equipment.
• Identify ways to upgrade appearance; maintain proper signage.
• Act as a resource for field leadership to survey locations and provide recommendations.
• Recommend room/machine adjustments to increase revenue performance based on observable room usage patterns.
• Audit inventory levels of other technicians and recommend improvements.
• Execute regular parts replenishment based on guidelines and knowledge of route.
• Educate other technicians to recognize signals that make a vend increase feasible.
• Execute vend increases.
• Suggest vend increases to service/sales based on observations of the property.
• Maintain assigned company vehicle.
• Promote customer satisfaction with manager/customer.
• Check in/out with property contact(s) on service calls.
• Take personal ownership of each laundry room.
• Build personal relationship with clients as needed.
• Influence decisions at the property.
• Inform sales/branch of new property contact information or changes at the property.
• Teach technicians to evaluate room capacity.
• Identify opportunities to right size a room.
• Recommend changes based on key metrics (cycles, income per machine, repair, costs, etc.).
• Respond to customer inquiries.
• Other duties assigned.

Requirements

• High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience.
• Strong mechanical aptitude; professional experience with mechanical repair/maintenance is preferred but not required.
• Knowledge of and experience with liquid propane and natural gas is preferred.

Skills

• Ability to mentor and train other technicians.
• Expert at servicing common mechanical problems and ability to address more complicated service issues.
• Ability to independently solve new/advanced system issues.
• Confident to work on own with proper support.
• Follows through to ensure issues are addressed.
• Values customer focus and encourages team to serve clients well.
• Team player.
• Knowledge of routing applications.
• Proficient with multiple payment technologies.
• Effective oral and written communications.
• Ability to read, interpret, and understand documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Computer, smart phone and tablet skills.

Benefits

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance.
• Health Savings Account with Employer Contribution.
• Year-round Work & Paid Training.
• Company Paid Life, Short-term, and Long-term Disability Insurance.
• 401k with generous Company Match.
• Paid Time Off (PTO) & Holiday Pay.
• Flexible Spending & Health Savings Account.
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program.
• Paid employee Referral program.

Pay

Minimum Salary USD $24.79/Hr. Maximum Salary USD $29.75/Hr.

Schedule

Monday - Friday, with the ability to work a Tuesday-Saturday schedule as needed.