Lead Appliance Repair Technician

About the role

Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community? As an Appliance Repair Technician, you are the key component in providing excellent customer service by delivering high-quality maintenance services for our customers’ appliances.

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our team and receive ongoing training to support your success.

Responsibilities

• Diagnose and repair home appliances and equipment
• Provide cost estimates for repairs
• Effectively communicate with the customer to ensure they understand the services needed
• Order parts and ensure efficient use of company materials
• Collect payment for work performed

Requirements

• High school diploma or equivalent
• Valid driver’s license and clean driving record
• EPA Type 1 or Universal CFC Certification required
• Previous experience of one year or more in appliance repair is a plus

Skills

• Exceptional Customer Service: Deliver a great customer experience, showing empathy and accurately diagnosing and solving problems
• Getting from Diagnosis to Solution: Help customers understand what needs to be done to resolve their issues quickly
• Quality of Work: Use critical thinking and problem-solving skills to ensure repairs are done correctly the first time
• Efficiency: Manage your time effectively to respond to all customer needs for the day
• Punctuality and Reliability: Be available and show up on time to meet customer expectations
• Pride in the Details: Maintain a clean and organized work vehicle and pay attention to detail in customer information and reports
• Ongoing Training: Stay updated on new appliances and features through regular training and research

Pay

The pay range for this position is $60,000 to $150,000 per year, depending on your experience in appliance repair. You also have the opportunity to earn bonuses and commissions. Our technicians are typically paid on a daily guarantee to start, transitioning to commission based on revenue. Compensation type is subject to negotiation. Our top technicians easily earn well over $100,000 annually.

Benefits

• No nights or weekends: We value work-life balance and ensure you’re not overworked
• Paid Training: Access to the Mr. Appliance Academy, designed to take you from Apprentice to Master Technician quickly
• Bonus & Incentives: Generous bonuses and incentive pay for hard work
• Company-Provided Perks: Company vehicle and iPad provided
• Health Benefits: Offered starting at 30 days of employment
• Retirement Savings 401K: 100% company match on a portion of your pre-tax income for full-time employees
• PTO: 10 days of paid time off per year
• TeamBuilder Bonus: Unlimited ongoing multi-level bonus money, easily over $10,000 per year per referred technician
• Fun Family-Oriented Team Environment: A culture built with people who love what they do