Lead Appliance Repair Technician

About the Role

Mr. Appliance is looking for Appliance Repair Technicians who get excited figuring out how things work, love troubleshooting, and want to improve the home life of families in the community. If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you.

Responsibilities

• Diagnose and repair home appliances and equipment
• Provide cost estimates for repairs
• Effectively communicate with the customer to ensure they understand the services needed
• Order parts and ensure efficient use of company materials
• Collect payment for work performed

Requirements

• High school diploma or equivalent
• Valid driver's license and clean driving record
• EPA Type 1 or Universal CFC Certification required
• Previous experience of one year or more in appliance repair is a plus

Qualifications

To succeed in this role, you need:

• Exceptional Customer Service: You are the face of the company, showing empathy and delivering a great customer experience while accurately diagnosing and solving problems
• Getting from Diagnosis to Solution: Help customers understand what needs to be done and resolve issues quickly
• Quality of Work: Critical thinking and problem-solving skills to ensure jobs get fixed correctly the first time
• Efficiency: Manage time effectively to respond to all customer needs for the day
• Punctuality and Reliability: Be available and show up on time
• Pride in the Details: Keep your work vehicle clean and organized, with attention to detail in completing customer information and reports
• Ongoing Training: Willingness to research new equipment and take advantage of training opportunities to expand knowledge and skills

Pay

The pay range is $60,000 to $150,000 per year, depending on experience, with opportunities for bonuses and commissions. Technicians are usually paid on a daily guarantee to start and eventually commission based on revenue, subject to negotiation. Top technicians easily earn well over $100,000 annually.

Benefits

• No nights or weekends – solid work-life balance
• Paid training through the Mr. Appliance Academy, designed to take you from Apprentice to Master Technician quickly
• Bonus and incentive pay for hard work
• Company-provided vehicle and iPad
• Health benefits offered at first 30 days of employment
• Retirement Savings 401K with 100% company match on a portion of pre-tax income for full-time employees
• Paid time off: 10 days per year
• Fun, family-oriented team environment
• TeamBuilder Bonus program with unlimited ongoing multi-level bonus money easily over $10,000 per year per referred technician