Lead Appliance Repair Technician

Responsibilities

• Diagnose and repair home appliances by troubleshooting, providing cost estimates, communicating with the customer, and collecting payments.
• Lead a team of Appliance Repair Technicians to properly diagnose and repair appliances.
• Serve as a resource and technical support for the team.
• Effectively communicate with the office.

Requirements

• A high school diploma or equivalent.
• A valid driver’s license and a clean driving record.
• Previous experience of five years or more in appliance repair is a plus!

Qualifications

• Exceptional Customer Service: Show empathy toward the customer and accurately diagnose and solve their problems.
• Getting from Diagnosis to Solution: Help the customer understand what needs to be done to resolve their issues quickly.
• Quality of Work: Critical thinking skills and the ability to problem solve to ensure satisfaction and correct repairs.
• Efficiency: Be efficient with time and the speed at which you can complete repairs.
• Punctuality and Reliability: Be available and show up on time.
• Pride in the Details: Keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports.
• Thirst for Knowledge: Research new equipment and take advantage of training opportunities to expand your knowledge and skills.
• Desire to Share Knowledge and Skills: Enjoy teaching other technicians all of the skills listed above.

Benefits & Pay

• The pay range for this position is $25 to $40 per hour and is commission based.
• You also will have the opportunity to earn bonuses.

Pay Schedule

Get paid weekly every Friday.

Flex Schedule

5 day or 4 day workweek available.

No Nights or Weekends

We value having a solid work-life balance. We work to make a living, without being overworked.

Bonus & Incentives

We reward hard work with generous bonuses and incentive pay.

Company-Provided Perks

• A company vehicle and iPad.

Benefits

• Health and 401K benefits are offered after 90 days of employment.

PTO

Paid time off of 8 days per year for the first year and will increase based on seniority.

Holiday

Paid holiday days off.

Paid Training

We will train you and help you build a career. The Mr. Appliance Academy is designed to take you from Apprentice to Master Technician quickly.

Fun Team Environment

We stand by our culture and build our team with people that love what they do.