Lead Appliance Repair Technician

Responsibilities

• Diagnose and repair home appliances by troubleshooting, providing cost estimates, communicating with the customer, and collecting payments.
• Lead a team of Appliance Repair Technicians to properly diagnose and repair appliances.
• Serve as a resource and technical support for the team.
• Effectively communicate with the office.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Previous experience of four years or more in appliance repair is a plus!

Qualifications

• Exceptional Customer Service: Show empathy toward the customer and accurately diagnose and solve their problems.
• Getting from Diagnosis to Solution: Help the customer understand what needs to be done to resolve their issues quickly.
• Quality of Work: Ensure the job gets fixed correctly the first time using critical thinking and problem-solving skills.
• Efficiency: Be efficient with your time and the speed at which you can complete repairs.
• Punctuality and Reliability: Be available and show up on time to meet customer needs.
• Pride in the Details: Keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports.
• Thirst for Knowledge: Research new equipment and take advantage of training opportunities to expand your knowledge and skills.
• Desire to Share Knowledge and Skills: Enjoy teaching other technicians about the skills listed above.

Benefits & Pay

• The pay range for this position is $25.00 to $35.00 per hour, depending on your experience in appliance repair.
• You also will have the opportunity to earn bonuses and commissions.

Benefits

• Health, Dental, and Vision benefits are offered after 90 days of employment.
• PTO: paid time off of X days per year.

Company-Provided Perks

• A company vehicle and iPad.