Appliance Repair Technician

About the role

Join us to create change and have an impact in homes around the world. At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Responsibilities

• Diagnosing and completing in-home repairs on Frigidaire and Electrolux major appliances, including cooking, refrigeration, dish care and laundry products.
• Aim to complete repairs in a single visit while providing a positive consumer experience.
• Use sound judgement to recommend repairs or product replacements based on cost effectiveness and customer needs, prioritizing repairs whenever practical.
• Safely operate a service vehicle while commuting to an assigned route to multiple repair locations.
• Maintain accurate inventory of parts on assigned vehicles, minimizing cost through proficient inventory control.
• Utilize field service management (FSM) tools, mobile applications, and diagnostic software to manage routes, document service calls, and access technical resources.
• Follow all company safety protocols, including electrical, mechanical, and in-home service safety standards.
• Represent the Electrolux brand professionally, including proper use and care of company uniforms.
• Perform additional duties as assigned.

Qualifications

• High School Diploma / GED preferred.
• Equivalent combination of directly related appliance repair experience, technical certifications, and demonstrated field competency may be considered in lieu of formal education.
• Have or maintain a valid drivers license and successfully complete background check (including MVR check), physical examination and drug screening.
• EPA or CFC Certification Preferred.
• Basic technology aptitude including proficiency in Microsoft Office Suite, specifically Microsoft Outlook, Microsoft Teams and FSM or relate.
• 2+ years experience in the appliance repair industry (5+ years without HS Diploma or GED).
• Must provide verifiable, stable work history.
• Ability to perform essential functions of the position, with or without accommodation, including but not limited to: step up/down into company issued vehicle and sit for extended periods of time, use hand tools, diagnostic equipment, a tablet device, telephone, and other job-related equipment, operate and maneuver a service vehicle for business needs, including driving for extended periods or long distances, move appliances with or without reasonable accommodation, and with team assistance or mechanical equipment when necessary.

Skills & Abilities

• Ability to diagnose and complete in home repairs of major appliances.
• Strong team orientation.
• Read and interpret wiring diagrams, schematics and other service information.
• Effective communication skills.
• Passion to serve consumer as well as shareholders of Consumer Service Experience teams.
• Demonstrate empathy for consumer’s needs and requirements.
• Able to drive a service vehicle through a daily route to consumer’s home.
• Possess strong problem solving and critical thinking skills.

Physical Demands

• While performing the duties of this job, the employee is regularly required to use hand tools, diagnostic equipment, a tablet device, telephone, and other job-related equipment.
• The employee may be required to operate and maneuver a service vehicle for business needs, including driving for extended periods or long distances.
• The employee is frequently required to sit, stand, walk, bend, stoop, reach, lift, carry, push, pull, and maneuver large appliances and other heavy or bulky objects exceeding 50 pounds.
• Duties may require moving appliances with or without reasonable accommodation, and with team assistance or mechanical equipment when necessary.
• Specific vision abilities required include close vision and the ability to adjust focus.
• Necessary personal protective equipment, tools, and safety resources are provided to support safe completion of assigned duties.

Work Environment

• This is a field-based, remote position. Technicians operate independently within an assigned geographic territory and report virtually to leadership.
• In-person meetings, training sessions, or ride-along evaluations may occur periodically, with a minimum expectation of twice annually.
• Work is performed in customer homes and various indoor, outdoor and partially exposed environments, including kitchens, laundry areas, garages, basements, and utility spaces.
• The employee may encounter varying temperatures, weather conditions, tight spaces, uneven surfaces, dust, moisture, and normal appliance-related conditions.
• Necessary personal protective equipment, tools, and safety resources are provided to support safe completion of assigned duties.

Internal / External Communication

• This position requires over 95% external communication with consumers, supervisors, and other Consumer Service Experience personnel.