Lead Analyst, Technical Business Solutions

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About the role

Individuals in the Business Analysis role serve as a liaison between the business community and the IT organization. They collect, analyze, develop, document, and communicate business requirements, supporting user testing to achieve business goals. Business Analysts seek opportunities to increase customer satisfaction, deepen client relationships, and manage customer expectations.

Based on their understanding of business needs and processes, they collaborate with IT professionals to determine if solutions exist or if new solutions are feasible. They assess how solutions impact existing work processes and systems and manage integration. Business Analysts identify technology opportunities that align with corporate business strategies and educate both project teams and business units on goals and the value of information technology.

Through adaptable communication skills, they translate between technical and business language, negotiate requirements across groups, and work collaboratively. Business Analysts must understand the client’s business processes, key success drivers, and both short- and long-term business direction. They should have a working knowledge of the business area they support and strong alignment with the IT department.

Responsibilities

• Establish and maintain liaison relationships with business partners and the IT organization to provide effective technical solutions.
• Conduct data gathering and analysis to understand business strategy requirements.
• Contribute to business short- and long-term planning sessions, providing direction to ensure understanding of business goals.
• Provide input from both business and IT perspectives.
• Assess client needs using a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and advise on options.
• Develop, write, and communicate business requirements and functional specifications for business solutions.
• Analyze customer operations to identify strengths, weaknesses, and opportunities for improvement.
• Assist in business process redesign and documentation for new technology.
• Provide factual content for feasibility studies on standard development projects and enhancements.
• Assist in business case development (e.g., research, data collection).
• Develop user test cases, conduct system integration testing, and validate test results.
• Review and approve test plans, monitoring testing to ensure business results are adequately tested with minimal risk.
• Execute test cases and ensure test strategies involve appropriate integration and process components.
• Investigate problems and develop recommendations for resolution.
• Identify the need for technical assistance to help resolve problems.
• Keep customers informed of problems, issues, and resolutions.
• Analyze performance metrics to ensure customer satisfaction.
• Manage customer expectations and ensure IT solutions meet customer needs.
• Meet regularly with teams to gather work statuses, discuss progress, and address obstacles.
• Provide advice, guidance, encouragement, and constructive feedback.
• Ensure work, information, ideas, and technology flow freely across teams.
• Generate communication, process, and educational plans to mitigate disruption during change.
• Identify and remove obstacles to change.
• Coach and transfer knowledge to less experienced team members.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent work experience.
• Minimum of five to seven (5–7) years of relevant technical and business work experience.
• Experience and in-depth knowledge of business operations and systems requirements processes.
• Proficiency in IIBA principles and practices.
• Ability to work collaboratively within a team or group setting.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.

Qualifications

• Bachelor's degree in business administration, computer science, information systems, or a related field, or equivalent experience (required).
• Master's degree in business administration, computer science, information systems, or a related field, or equivalent experience (preferred).
• 6+ years of directly related experience in technical product management, business solutions architecture, or complex technical business analysis, or a related field (required).
• Advanced certifications in product management, business analysis, or enterprise architecture (preferred).
• Advanced technical knowledge and growing business acumen, leveraging expertise across multiple technical and business domains.
• Demonstrated depth in a primary specialty (e.g., enterprise solution analysis) and ability to influence the organization’s technical direction.

Work Environment

• The noise level in the work environment is generally quiet.
• Sedentary physical activity requiring reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.
• Visual requirements include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• 25% or more of time is spent looking directly at a computer.
• Frequent standing, walking, or mobility is required.
• Ability to handle stressful situations as they arise.

Benefits

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we offer a comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness. This includes:

• Support for working families, such as backup dependent care, adoption assistance, infertility coverage, and family-building support.
• Behavioral health solutions.
• Paid parental leave and paid caregiver leave.
• Training programs, professional development resources, and mentorship opportunities.
• Employee resource groups and volunteer activities.