Lead Analyst - Business & Technical Supp

Job ID: Avangrid posting ending August 29, 2026. Non-citizens will be subject to applicable immigration requirements.

Pay

The base salary range for this position is $96,400 to $120,500, dependent upon experience and location.

Benefits

• Competitive benefits and growth opportunities
• Generous performance-based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career advancement pathways

For more information, visit Benefits - Avangrid.

Responsibilities

• Apply detailed SAP Industry Solutions – Utility (IS-U) / CCS Systems integration knowledge to design, configure, and test production resolutions and project enhancements within SAP Customer Care and Services Systems.
• Collaborate with business organizations, vendors, and IT leads, including: Customer Service, GIS & Business Warehouse, Electric & Gas Operations, Web/Portal Applications, Compliancy & Security, Networking, Infrastructure DBA, and Production Control.
• Lead technical projects in areas such as: Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management. Projects may include functionality enhancements in:
  • Customer Relationship & Billing Systems (e.g., Smart Care)
  • Advanced Meter Infrastructure Systems
  • Siemens/OMS Systems
  • Customer Rate Cases
  • ESCO
  • Regulatory Orders
  • Accelerated Web enhancements
  • IVR Upgrades
  Responsibilities include analysis, project scheduling, requirements/design documentation, test plans, testing, test results documentation, implementation, and post-implementation support. Provide cost and resource estimates for major projects, including complex calculations for selecting in-house technical solutions and external vendors.
• Utilize extensive business and technical expertise across CT/MA to prioritize, analyze, determine innovative solutions, test, and deploy AVANGRID Networks application resolutions. Explain complex concepts and risks simply and accurately to non-technical end-users.
• Provide direct technical leadership and guidance to key business areas such as: Back Office Billing, Back Office Revenue Recovery, Supplier Relations, Call Centers, and Meter Services. Support decision-making, process improvement initiatives, and efficient business operations.
• Design and develop accurate data analyses regarding production issues, project details, regulatory proceedings, and internal/external audits in collaboration with senior management and stakeholders.
• Ensure timely meter data, billing/invoicing accuracy, revenue collections, improved customer satisfaction, adherence to regulatory impacts/deadlines, and review of public service commission orders.
• Lead the team in developing, maintaining, and updating standard documentation, including business requirements, technical designs, test plans, project timelines, test cases, test results, business process procedures, reference, and training materials.
• Ensure effective change control, quality assurance procedures, and corrective actions are incorporated within department operations.

Requirements

Education/Experience

• Bachelor’s Degree in Computer Science, Information Systems, or related field with a minimum of 5 to 7 years of relevant experience (preferred).
• Associate’s Degree in Computer Science, Information Systems, or related field with a minimum of 8 to 10 years of relevant experience (required).
• High School/GED with a minimum of 10 to 15 years of advanced experience in this specific field.

Requires demonstrated experience with SAP IS-U/CCS (Customer Care and Services) Utility System Architecture, Software Development Life Cycle (SDLC) knowledge, and collaborating leadership skills with technical applications and business processes.

Skills/Abilities

• Strong knowledge of SAP, including functional areas such as: Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management.
• Technical experience in areas such as: SAP Business Warehouse (BW) data pulling, using Structured Query Language (SQL), and developing Microsoft Excel spreadsheets.
• Strong verbal and written communication skills.
• Self-motivated and results-oriented.
• Ability to manage multiple concurrent assignments.
• Strong detailed orientation, analytical, and planning skills.
• Strong interpersonal skills.
• Strong and efficient leadership skills.

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

About the Company

The United Illuminating Company, part of Avangrid, provides fair and equal employment and advancement opportunities for all employees and candidates. Employees may be assigned system emergency roles, requiring work outside regular schedules during emergencies, and may also hold NERC Reliability Standards compliance roles supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities.