Lead Analyst, Technical Business Solutions

About the role

Individuals in the Business Analysis role serve as a liaison between the business community and the IT organization. They collect, analyze, develop, document, and communicate business requirements, and support user testing to achieve business goals. Business Analysts continually seek opportunities to increase customer satisfaction, deepen client relationships, and effectively manage customer expectations.

Based on a broad understanding of business needs and processes, they collaborate with IT professionals to determine if solutions exist (internally or externally) or whether new solutions are feasible. They assess how solutions will impact existing work processes and systems and manage integration. Business Analysis professionals identify technology opportunities that impact corporate business strategies and performance, educate project teams on business goals, and demonstrate innovation in proposing and overseeing business solutions.

Through adaptable communication skills, they translate between technical and business language, negotiate requirements across groups, and work collaboratively. Business Analysts must understand the client’s existing business processes, key success drivers, and short- and long-term business direction, along with related technologies. They must possess strong leadership, relationship management, interpersonal, negotiation, and communication skills.

Business Analysts work with business partners within one or more functions to align technology solutions with business strategies, supporting moderately to highly complex business processes as team members or technical leads.

Responsibilities

• Establish and maintain liaison relationships with business partners and the IT organization to provide effective technical solutions.
• Conduct data gathering and analysis to understand business strategy requirements.
• Contribute to business short- and long-term planning sessions and provide direction to ensure understanding of business goals.
• Provide input from both business and IT perspectives.
• Assess client needs using a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and advise on options.
• Develop, write, and communicate business requirements and functional specifications for business solutions.
• Analyze customer operations to identify strengths, weaknesses, and opportunities for improvement.
• Assist in business process redesign and documentation for new technology.
• Provide factual content for feasibility studies on standard development projects and enhancements.
• Assist in business case development (e.g., research, data collection).
• Develop user test cases, conduct system integration testing, and validate test results.
• Review and approve test plans, monitor testing processes, and ensure minimal risk.
• Execute test cases and ensure test strategies involve appropriate integration and process components.
• Investigate problems and develop recommendations for resolution.
• Identify the need for technical assistance to aid in problem resolution.
• Keep customers informed of problems, issues, and resolutions.
• Analyze performance metrics to ensure customer satisfaction.
• Manage customer expectations and ensure IT solutions meet customer needs.
• Meet regularly with teams to gather work statuses, discuss progress, and address obstacles.
• Provide advice, guidance, encouragement, and constructive feedback.
• Ensure work, information, ideas, and technology flow freely across teams.
• Generate communication, process, and educational plans to mitigate disruption from change.
• Identify and remove obstacles to change.
• Coach and transfer knowledge to less experienced team members.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent work experience.
• Minimum of five to seven (5-7) years of relevant technical and business work experience.
• Experience and in-depth knowledge of business operations and systems requirements processes.
• Proficiency in IIBA principles and practices.
• Ability to work collaboratively within a team or group setting.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Bachelor's degree in business administration, computer science, information systems, or a related field, or equivalent experience (required).
• Master's degree in business administration, computer science, information systems, or a related field, or equivalent experience (preferred).
• 6+ years of directly related experience in technical product management, business solutions architecture, or complex technical business analysis, or a related field (required).
• Advanced certifications in product management, business analysis, or enterprise architecture (preferred).

Applies advanced technical knowledge and growing business acumen, leveraging expertise across multiple technical and business domains. Demonstrates depth in a primary specialty (e.g., enterprise solution analysis) and uses that expertise to influence the organization’s technical direction.

Work Environment

The noise level in the work environment is generally quiet.

The physical demands include sedentary activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing. Visual requirements include close vision, distance vision, peripheral vision, and the ability to adjust focus. 25% or more of the time is spent looking directly at a computer. The associate is frequently required to stand, walk, or otherwise be mobile. Ability to deal with stressful situations as they arise.

Benefits

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on physical, emotional, financial, and social aspects of wellness. This includes:

• Support for working families, such as backup dependent care, adoption assistance, infertility coverage, and family-building support.
• Behavioral health solutions.
• Paid parental leave and paid caregiver leave.
• Training programs, professional development resources, and mentorship programs.
• Employee resource groups and volunteer activities.