Lead Analyst, Property Infrastructure Operations

About the role

The Lead Analyst, Property Infrastructure Operations will have an AI‑first approach and be a hands‑on field technologist responsible for deploying, configuring, monitoring, and supporting technology infrastructure across a distributed property portfolio, including new developments, acquisitions, and management services assignments. This role is highly visible and field‑focused, with regular deployments to properties and project sites. The ideal candidate brings deep technical expertise across OT/IT infrastructure, cybersecurity, enterprise networking, and connected property systems within property, construction, and other complex distributed environments.

Responsibilities

• Execute infrastructure scope for new property onboardings, acquisitions, and management services engagements, including ISP coordination, circuit turn‑up support, and technology transitions.
• Support end‑to‑end implementation of technology infrastructure for new developments, renovations, and major capital improvement projects.
• Review low‑voltage drawings, technical specifications, and as‑built documentation to ensure accurate technology implementation.
• Coordinate with vendors, integrators, ISPs, and service providers to manage implementation activities, lead times, issue resolution, and delivery risks.
• Provide hands‑on technical leadership at property and project sites to ensure infrastructure is deployed according to enterprise standards.
• Support infrastructure requirements for physical security systems, connected property systems, building automation systems (BAS/BMS), access control systems (ACS), CCTV, and other safety‑critical environments.
• Apply OT/IT cybersecurity frameworks and principles across deployments, including firewall rule implementation, network segmentation, redundancy, failover validation, and secure remote administration.
• Identify and mitigate cybersecurity risks associated with OT environments, connected property systems, converged networks, and smart infrastructure.
• Ensure OT deployments and operational activities comply with local regulations, company cybersecurity policies, and applicable industry standards.
• Support ongoing vulnerability management, firmware hygiene, security monitoring, and remediation activities across the property portfolio.
• Deploy, configure, validate, and support enterprise network and infrastructure standards across corporate and property environments, including wireless, switching, firewalls, VPNs, and site connectivity.
• Perform advanced troubleshooting, configuration changes, firmware updates, device reviews, and remote support using secure access tooling.
• Monitor infrastructure environments, analyze alerts and event data, identify root causes, and initiate timely remediation.
• Support network redundancy, resiliency, and failover strategies across critical property and enterprise environments.
• Maintain a high level of operational readiness across network and infrastructure technologies supporting multiple locations.
• Partner with Technology, Management Services, Engineering, Construction, and other business teams to execute project deliverables and resolve field‑level constraints.
• Serve as a lead technical resource for complex or high‑impact infrastructure issues requiring hands‑on analysis, troubleshooting, and timely escalation.
• Collaborate with internal stakeholders, contractors, vendors, integrators, and service providers to drive successful project execution.
• Translate complex technical issues into clear recommendations and actionable next steps for technical and non‑technical stakeholders.
• Maintain site‑level and portfolio‑level visibility into infrastructure deployments, system readiness, configuration status, and remediation activities using enterprise service and project management tools.
• Ensure complete and accurate documentation, inventories, configuration records, network diagrams, and support notes are maintained.
• Maintain accurate records of infrastructure assets, technology standards, and site configurations; identify documentation gaps and drive improvements that strengthen operational consistency and supportability.
• Demonstrate strong written and verbal communication skills, documenting technical work and communicating effectively with both technical and non‑technical stakeholders.
• Provide hands‑on technical support while maintaining strong ownership, accountability, and communication.
• Operate effectively in ambiguous, fast‑paced, and high‑pressure environments with multiple cross‑functional stakeholders.

Requirements

• 7+ years of experience in OT infrastructure, enterprise networking, technology operations, or a related technical discipline, preferably within property, construction, or other distributed environments.
• Hands‑on experience supporting enterprise infrastructure, network operations, or technology environments across multiple sites or geographically distributed locations.
• Practical experience leveraging AI tools and emerging technologies to improve operational insight, troubleshooting, productivity, and efficiency.
• Demonstrated experience configuring and supporting enterprise network and wireless environments, including firewalls, VPNs, switching, redundancy, and failover models.
• Experience supporting construction projects, property portfolios, renovations, technology transitions, or multi‑site implementation initiatives preferred.
• Experience monitoring infrastructure environments, analyzing alerts, troubleshooting incidents, identifying root causes, and driving remediation activities.
• Strong working knowledge of vendor and ISP coordination, technical execution, implementation processes, and service delivery support.
• Strong working knowledge of OT/IT networking, including converged networks and connected property systems such as BAS, BMS, ACS, and CCTV.
• Working knowledge of modern property technologies and smart infrastructure.
• Strong working knowledge of wireless technologies, including DAS and managed Wi‑Fi, preferred.
• Strong working knowledge of OT/IT cybersecurity frameworks, principles, and strategies.
• Network and communications certifications such as CCNA, CCNP, or CWNA preferred.
• Strong cross‑functional coordination, technical execution, problem‑solving, and stakeholder management skills.
• Ability to manage multiple priorities and projects while maintaining a high level of technical execution and customer service.
• Willingness to work outside of normal Houston business hours on occasion to support escalations, deployments, or critical activities across other regions.
• Willingness and ability to travel domestically and internationally up to 50%–75% of the time in support of key projects and sites.
• Certain assignments may require the use of provided PPE and work in non‑office environments, including construction sites and outdoor locations.
• Proficiency with project and construction management tools such as Procore, Bluebeam Revu, Jira, or Smartsheet is a plus.

Qualifications

• Bachelor’s degree in MIS, Computer Science, Information Technology, or a related field from an accredited institution preferred; equivalent years of relevant experience may be considered.

Pay

Salary: $120,000