Lead Agent Operations, RDU

General Purpose Of Job

The Lead Operations Agent position is responsible for coordination of operational issues that concern the aircraft as well as Directs, trains, and coordinates an assigned shift. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. This may include delays, cancellations, re-routing of passengers and bags, APIS, assistance with special needs, assistance with charter ground handling, and supporting the station.

Essential Functions And Responsibilities

• Establishes and maintains positive rapport and communications with all Clients, relevant departments, and regulatory agencies
• Codifies customer related matters with company entities and outside vendors which includes Schedule, Ad Hoc public, and private charters
• Codifies all administrative functions that provide for the safe, efficient and on-time departure of the airline
• Ramp offload and loading activities
• Prepares flight documents including flight plans, weather briefings, NOTAMs, etc.
• Prepares and composes flight messages including arrival and departure, and load messages, etc.
• Prepares flight schedule
• Prepares daily reports on domestic/international arrivals and departures
• Updates Flight Information Display System
• Codifies the allocation of personnel as required directly or via two-way radios
• Manages implementation of irregular operations plan
• Accurately prepares and sends LDM and CPM messages per carrier standards
• Posts flight review of flight folder ensuring all required documents and checklists completion
• Verifies baggage reconciliation prior to departure
• Accurately prepares weight and balance load sheets and trim data for the flight, if required
• Codifies and transmits information to centralized load control, if required
• Codifies fueling activities and liaises with fuelers
• Codifies de-icing
• Liaises with catering vendors as required
• Codifies overnight aircrafts
• Maintains records of all aircrafts, flights serviced and services performed
• Notifies Sky Caps with wheelchairs
• Acts as Account Supervisor when Supervisor is not present

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations
• Attention to Detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
• Willingness to take on responsibilities and challenges
• Sensitive to others' needs and feelings and be understanding and helpful on the job
• Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done

PHYSICAL Demands

• Must be able to work in a high-pressure environment
• Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
• Must have sufficient vision and ability to safely perform the essential functions of the position

Work Environment

• Indoors and Outdoors
• Extreme outdoors conditions where extreme temperature ranges may be encountered

Other Requirements And Qualifications

• Education: High School diploma or equivalent
• Experience: Minimum Two (2) years of experience in airport operation environment
• Knowledge: Computer literate with proficiency in Microsoft Word, Excel and Outlook
• Position from which an employee could be promoted into this: Ground Operations Agent
• Must be able to work under pressure
• Must be able to work alone and use independent judgment
• Capable of handling multiple tasks simultaneously
• Ability to work rotating shifts including weekends (i.e. Friday, Saturday & Sunday), holidays and days off
• Ability to read, writes, fluently speak and understand the English language
• Must possess a valid driver’s license