Lead Admissions Counselor - (Student Service Professional III, Range I) - Undergraduate Admissions and Recruitment

About the role

The Lead Admissions Counselor serves as a lead student advisor in the Office of Undergraduate Admissions and Recruitment. This role involves providing complex and multifaceted admissions advising and coordination for both transfer and first-year applicants to the University.

Responsibilities

• Provide oversight to the freshman and transfer admission decision processing and communication according to Title V, CSU, and SFSU policies.
• Makes admissions eligibility determinations using appropriate criteria, including knowledge and experience of records, transcripts, and official documents.
• Manage requests for late applications and other exceptions or appeals.
• Manage impacted major decision processing.
• Provide advisement to applicants, families, and high school and college counselors on complex admissions-related matters.
• Collaborate with key campus partners to ensure referrals for new applicants to support programs like the Educational Opportunity Program (EOP), Veterans, Metro Academies, Athletics, Project Rebound, and Impacted Major programs are fully addressed.
• Ensure processes meet all goals for providing timely admission decisions.
• Collaborate in the development and maintenance of training and procedural material for admissions staff.
• Aid in hiring, managing the training, and contributing to the review of admissions counselor performance.
• Aid in the coordination of the recruitment, training, and leadership of a team of (5-7) student workers who will assist with answering general phone inquiries and One Stop coverage.
• Research, analyze, consult, and advise applicants, students, staff, and faculty on complex admissions and transfer credit problems, including in situations where few precedents or guidelines exist.
• Plan, document, and administer staff training relating to admissions.
• Respond to/make recommendations on both routine and complicated inquiries relating to application procedures and deadlines.

Requirements

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Qualifications

• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience.
• One year in the program area to which assigned may be preferred but is not required.
• A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
• A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Skills

• Knowledge of California and the CSU higher education environment.
• Experience with undergraduate admissions and transfer credit policies and processes.
• Experience providing excellent customer service in higher education.
• Ability to assist and advocate for students and parents, helping them navigate through the undergraduate admission processes.
• Ability to integrate the use of a variety of technological systems used in workload planning and in transmission and retrieval of student information from databases, word processing software, spreadsheets, and messaging applications.
• Ability to interpret academic publications, Title 5, SFSU and CSU policies, and bulletin information.
• Ability to adapt to frequent changes/upgrades to procedures involving PeopleSoft Campus Solutions and to help optimize procedures with available software tools.
• Ability to apply specific procedures to retrieve and upload documents to On Base, the optical archive of educational records.
• Ability to utilize search functions and setup features in the Cal State Apply Control site, the CSU online application system.
• Ability to respond to complex and/or sensitive student inquiries which may include appeals on the basis of disability or extenuating circumstances.

Benefits

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

Pay

$6,061.00 Per Month ($72,732.00 Annually)

Schedule

Monday through Friday; 8:00 AM - 5:00 PM