International Admissions Counselor (Student Services Professional II, Range 1) - Undergraduate Admissions & Recruitment

Position Summary

Reporting to the Director, the International Admissions Counselor coordinates admissions and enrollment processes for international and foreign-educated students in compliance with Title 5 standards, California State University (CSU), and San Francisco State University (SFSU) admissions and enrollment policies including advising, counseling and guidance regarding the undergraduate admissions process to prospective applicants, undergraduate applicants, and returning SFSU students.

Admissions Processing

• Cover and assess self-reported applicant information and academic records for determination of eligibility for admission.
• Perform international credential evaluations.
• Maintain and update Campus Solutions (CS) based student records.
• Verify admitted applicants eligibility for enrollment.
• Support new and existing staff members flexibly covering the work of the unit.

Advising Applicants

• Advise prospective applicants regarding application processing and eligibility requirements.
• Aid prospective applicants in planning academic programs for transfer to SFSU.
• Communicate with applicant populations in individual and group settings both on and off campus.
• Collaborate with the Office of International Programs to help new F-1 international students navigate the I-20 and visa processes.
• Advise students regarding residency policies.
• Advise new students on enrollment requirements.
• Advise denied applicants regarding options and alternatives.

Articulation of Transfer Course Work

• Articulate non-system transfer credit for new students for appearance on the Degree Progress Report.

Other Duties as Assigned

• Issue I-20 Forms for new incoming students.
• Ensure that correct admission letter and I-20 are processed and issued.

Minimum Qualifications

• Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management; general knowledge of research and interview techniques; ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-gender and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.

Preferred Qualifications

• Demonstrated experience providing customer service, including the ability to tailor communications and interactions to the specific individual as required.
• Ability to interpret academic publications, Title 5, SFSU and CSU policies, and bulletin information.
• Ability to integrate the use of a variety of technological systems used in the management and evaluation of applications and student data such as search and update CS data (complex student information database).
• Ability to implement frequent changes/upgrades to procedures for using CS.
• Ability to utilize complex search methods to retrieve documents in On Base, the optical archive of educational records.
• Knowledge of how to utilize search functions in the Cal State Apply Control site, the CSU online application system.
• Experience using Cal State Apply information to evaluate applications and advise applicants.
• Experience working with the transfer credit database to provide a transfer credit summary for new and continuing students for compliance with CSU and SFSU admissions and graduation requirements.
• Demonstrated experience with a variety of admissions or enrollment technological systems used in the management and evaluation of applications and student databases.

Environmental/Physical/Special

• May be required to travel to off-campus locations for special activities and attend some evening and weekend activities.
• Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.
• Sustained computer use.