Lead Addiction Recovery Case Manager II

Position Summary

Is responsible for providing a continuum of care for guests of Wheeler Mission through case management, involving comprehensive assessment, individualized goal planning, and coordination of services to support guest stability and recovery. This role works closely with guests participating in addiction recovery programming who may also experience homelessness, mental health concerns, trauma histories, and other barriers to long-term stability. Key duties of this position include case management, crisis intervention, recovery support, mentoring, discipleship, counseling, relapse prevention support, advocacy, care coordination, and facilitating groups when needed.

Qualifications

• 2 years social service/ministry experience, specifically counseling, mentoring, case management, or recovery support
• At least 1 year of experience working specifically in addiction recovery or with individuals experiencing substance use disorders.
• Experience working with individuals experiencing mental health concerns, trauma, domestic violence, homelessness, or other barriers to stability and recovery preferred.
• Bachelor’s degree in social work, counseling, psychology, human services, ministry, behavioral health, or related field required. Master’s degree preferred.

Competencies Required

• Adaptability
• Guest/Customer Focus
• Collaboration
• Compassion
• Networking

Education/Experience

• Knowledgeable about community housing, recovery, behavioral health, and employment resources and able to help guests connect to appropriate services.
• Demonstrated ability to assist guests in obtaining appropriate documentation, utilize community resources, and support employment and housing stability.
• Best practices in case management, addiction recovery support, and faith-based concepts to serve guests with excellence.
• Trauma-Informed Care, crisis intervention, de-escalation, relapse prevention support, and mental health support.
• Ability to maintain appropriate boundaries, build rapport, and support accountability within a residential recovery environment.
• Intermediate proficiency in Microsoft Office Suite, including email, Word and Excel
• Intermediate proficiency in Resident Database and basic ability in Paycom

Mission Alignment

• Belief in the inerrancy of the Holy Bible
• Adherence to WM Employee Policies
• Alignment with WM Core Values:
• Christ-Centered Purpose
• Faithful Stewardship
• Excellence
• Grace and Truth

Physical Requirements

• Walking short distances with the ability to ascend and descend ten flights of stairs
• Physical dexterity sufficient to type and operate standard office equipment
• Physical ability to perform normal office functions with the endurance to remain standing for long periods of time
• Strength to lift office supplies and equipment up to 20 pounds
• Ability to drive a vehicle with multiple occupants in a city environment

Other Requirements for Employment

• This is a full-time 40-hour per week position, typically staffed throughout the week with some evening and weekend hours required.
• Must possess a valid state issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.
• Conflict of Interest Policy
• Confidentiality Policy
• Post offer acceptable background check required for all positions
• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol and illegal drug use. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment.