Lead Access Coordinator - ICC

Clinic Intake

• Schedules medical, dental, behavioral health, nutrition, and psych appointments
• Directs calls and EMR encounters throughout the agency
• Checks insurance eligibility for all patients scheduled for the following day
• Makes follow-up calls for providers
• Confirms “next day’s appointments”
• Greets and provides superior customer service to patients, guests, clients, and vendors
• Communicates clearly on the phone and accurately takes and delivers messages
• Covers Saturday shifts on a rotating basis amongst the Access Coordinator Team

Documentation

• Performs general administrative tasks
• Filing, organizing, data entry and billing
• Processes patient/client data entry in various electronic systems

Administrative

• Manages receipt and routing of agency mail (incoming and outgoing)
• Manages cash box reconciliation daily
• Aids and directs callers and visitors to appropriate employees and departments

Orientation, Training, and Assisting Volunteers

• Assists and trains interns, volunteers, and Access Coordinator Team members
• Manages receipt and routing of agency mail, faxes, and deliveries (incoming and outgoing)
• Manages cash box reconciliation and transactions log daily
• Aids and directs callers and visitors to appropriate employees and departments

Enrollment and Supervision

• Completes a Daily Status report, sent to Operations Leadership
• Ensures Next Day Insurance Verification
• OnBase Number of Faxes left
• Staffing status for next day
• Helps coordinate and delegate administrative assignments, schedules, front desk roles and responsibilities in collaboration with the Operations Team
• Ensures weekend clinic days and second floor desk are effectively covered for the Access Coordinator team