Access Coordinator (On-Call) - ICC

Clinic Intake

• Schedules medical clinic appointments and directs calls throughout the agency.
• Assists with enrolling patients into HSF (Healthy San Francisco) program.
• Makes follow-up calls for providers; calls to confirm "next day's appointments."
• Greets and provides customer service to patients, guests, clients, and vendors.
• Communicates clearly on the phone and accurately takes and delivers messages.
• Works at other locations when needed.

Documentation

• Performs general administrative tasks such as filing, organizing, data entry and billing.
• Affixes to maintain computerized appointment system (Mysis) or other assigned system.
• Processes patient/client data entry for company various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Administrative

• Manages receipt and routing of agency mail (incoming and outgoing).
• Assists and directs callers and visitors to appropriate employees and departments.
• Ability to operate a single or multiple position telephone switchboard.
• Works in a team-oriented environment.

Qualifications

• High school diploma or equivalent.
• Prior experience in front desk reception, administrative and/or customer service.
• Experience working with staff and volunteers.
• Preferably 2 years’ experience working in a medical front office setting, preferably in a community clinic with medical experience.
• Preferably MISYS and One-E-App experience (CAA Certified).
• CPR certification and First Aid certification.
• Knowledge of HIPAA regulations.
• Working knowledge of computerized medical scheduling and billing systems.
• Familiarity with other community agencies in the Bay Area to make appropriate referrals preferred.
• Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services preferred.

Background Check And Other Requirements

• Qualified candidates with arrest and conviction records will be considered for employment.
• Must be capable of obtaining and maintaining a satisfactory background check.
• Must be capable of meeting health screening and tuberculosis testing requirements.
• Must be capable of maintaining credential requirements.
• Must be capable of meeting the program and funder requirements.
• Completes background check and Livescan.