Access Coordinator

Responsibilities

• Coordinate referrals
• Schedule appointments
• Verify insurance
• Request medical records and imaging
• Connect patients with appropriate providers

Requirements

• High school diploma
• Minimum of three years of work experience in the healthcare field

Skills

• Excellent customer service
• Strong communication and attention to detail
• Exceptional patient service
• Problem-solving and decision-making skills
• Empathy and emotional intelligence
• Effective multitasking and time management
• Computer proficiency with multiple software applications

Benefits

• Mayfield Clinic corporate culture supporting mission and values
• Teamwork and equitable workload distribution
• Positive attitude and high call volume management
• Achieve and exceed call center performance metrics
• Proper procedure for creating new accounts
• Understanding and skill in Salesforce and CPS systems
• Knowledge of individual practices and physician protocols
• Promptly mail/email patient materials before appointments
• Identify and process urgent patients
• Communicate physician recommendations effectively
• Correct spelling and grammar in history forms
• Excellent service to internal and external customers
• Empathetic, helpful, and courteous behavior
• Clear speaking and good grammar
• Respond appropriately to patients' fears, anxiety, and anger
• Gain caller's understanding and acceptance of Mayfield Clinic processes
• Initiative, creativity, and courage in acting in the best interest of the patient
• Use of office management and telephone hardware and software
• Working knowledge of EMR system and GE PACS system
• Participation in departmental, inter-departmental, and organizational activities
• Ongoing training to stay updated on medical procedures, policies, and call center software
• Facilitation of HIPAA acknowledgement forms and adherence to regulations
• Contribution to team efforts

Pay

Details not specified

Schedule

Details not specified