Lead Access Associate (Full-time, Days)

Summary

As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.

Preferred Qualifications

• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills
• Bilingual

Responsibilities

• Leadership: Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager.
• Customer Service: Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information.
• Registration & Verification: Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre‑certifications/authorizations when applicable.
• Billing & Payments: Collect/process co‑payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy.

Physical Requirements

Sedentary – primarily office‑based with prolonged sitting (67–100% of the workday) and minimal lifting (under 10 lb). Fine motor skills are required for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision‑making, and information processing. Occasional contact with infectious agents may occur in healthcare administrative areas. Some roles may require flexible hours, TB screening, or a valid driver’s license. Accommodations will be considered for any physical requirements reported by a prospective employee or their physician.

Schedule

Full‑time, 40 hours per week. Monday – Friday, 7:30 am – 4:00 pm.

Pay Range

$18.50 – $23.00 per hour (base pay for a full‑time applicant in Rochester, NY 14618). Pay may be modified in the future and is eligible for additional components based on experience, qualifications, specialty, internal equity, location, and contracts.