Lawson Support Assistant

Position Summary

This position is the assistant to the Director of Materials Management Information Systems to help run the Lawson HelpDesk and office for the Supply Chain Administration department. Lawson is our financial system where users in the hospital create requisitions in Lawson to place orders for their department. This position will assist in answering the phones for the Lawson helpdesk helping with any questions that users may have while using the system, create and updating item numbers in Lawson, assist with the Lawson training classes by creating and maintaining the class calendar and handling all the paperwork that goes with the training, running queries in the system and keeping our policies updated when needed.

Duties

• Answer phone calls for the Lawson Helpdesk helping users with any questions or inquiries on how to use the Lawson system.
  • Inquiries could be in reference to how to place an order in the system, how much money they have to use to place an order, how much money they have to spend, about an item in system, or an invoice.
• Create and update items in the Lawson system, work with Purchasing to get approval for any item request changes and file paperwork
• Create reports using Microsoft Access pulling the information from Lawson.
• Create item templates for users to help them place orders in Lawson
• Create Lawson training calendar, assist training class by printing out class roster and handing out paperwork
• Run query request using Microsoft Excel Add-ins and Crystal reporting
• Update department Policy as needed

Qualifications

• Associate's degree and at least 1 year working in a hospital or health care setting or, in lieu of degree, at least 3 years working in a hospital or health care setting
• Proficient in Microsoft Excel & Word
• Customer service experience
• Teamwork experience

Preferred Qualifications

• 5+ years of Lawson experience
• Administrative experience
• Microsoft Project experience
• Crystal Reporting experience

Special Notes

Resume/CV should be included with the online application. Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.