Support Assistant

Duties/Responsibilities

• Facilitate safe and healthy community every day by getting to know member residents and supporting positive socialization with other residents and staff.
• Conduct yourself at all times with utmost respect and attention to trauma-informed care.
• Maintain an inventory of janitorial and maintenance supplies.
• Communicate supply needs to the appropriate chain of command.
• Attend special community events and staff meetings.
• Sort and organize incoming donations.
• Aid case managers and/or Housing Stability Specialists/Case Managers.
• Enforce policies and procedures, adhering to program and CSC guidelines.
• Support resident safety by responding appropriately to emergencies, reporting hazards or incidents promptly, and modeling safe practices in alignment with agency policies and trauma-informed care principles.
• Ensure completion of daily chores and weekly cleaning tasks around the office.
• Provide instruction to residents when necessary and answer any resident questions.
• Issue and enforce consequences when necessary for non-compliant residents.

Qualifications

• Proven Experience
• Excellent communication skills
• Comfortable with computers and teaching others to use computers
• Ability to handle complaints/conflicts in a calm and professional manner
• Experience working with homeless and/or low-income populations is preferred
• Strong crisis intervention skills with the ability to prioritize and handle multiple tasks under stressful conditions
• Great customer service skills

Education and Experience

• GED or High School diploma
• Highly organized, flexible, independent, culturally sensitive, and detail-oriented with the ability to multitask
• Proficient in MS Office 365
• One year working in high-risk/at-risk populations but any experience with at-risk/vulnerable populations is a plus

Physical Requirements

• Lifting, stretching, pulling, and pushing up to 60 lbs.
• Continuous standing, walking, and sitting.